AABIRA is a women's ethnic and everyday wear store operating through the Hindustan Factory platform. We respect your privacy and are committed to handling personal information responsibly.
This policy explains how customer information may be collected, used and shared when you visit our store, contact us or place an order.
1. Information We Collect
Depending on your interaction with our store, information may include:
- Name, mobile number and email address.
- Shipping and delivery address.
- Order details, purchased products and order status.
- Information voluntarily provided during customer support or exchange requests.
- Relevant payment confirmation and transaction status information.
Payment credentials such as UPI PINs, banking passwords, card PINs and OTPs should never be shared with AABIRA.
2. How We Use Your Information
Information may be used to:
- Process and coordinate customer orders.
- Arrange delivery, order tracking and customer support.
- Handle exchange requests and eligible refunds.
- Respond to enquiries and complaints.
- Prevent fraud and address transaction-related issues.
- Maintain business records and meet applicable legal obligations.
We will not use personal information for unrelated promotional communications where consent is required and has not been obtained.
3. Sharing of Information
AABIRA operates through Hindustan Factory. Information necessary to fulfil an order may be shared with the platform, relevant suppliers, delivery partners, payment processors and other authorised service providers.
Information may also be disclosed to competent authorities where required by law.
We do not sell customer personal information as a business practice.
4. Payments
Payments are processed through the payment methods made available by the platform or relevant payment provider.
Payment information may be handled according to the relevant provider's privacy and security practices. AABIRA does not ask customers to disclose their UPI PIN, card PIN, banking password or OTP.
5. Data Security and Retention
Reasonable measures are taken to protect information under our control against unauthorised access, misuse, loss or disclosure.
Information is retained for as long as reasonably necessary for order fulfilment, customer support, recordkeeping, dispute resolution and legal compliance.
Hindustan Factory and its service providers may separately retain information in accordance with their own policies and applicable law.
6. Cookies and Website Technologies
Hindustan Factory or its service providers may use cookies and similar technologies for website functionality, security, preferences and analytics. Their use is governed by the applicable platform policies and settings.
7. Your Privacy Rights
Subject to applicable law, you may request correction, access or deletion of personal information that AABIRA controls.
Requests relating to information held by Hindustan Factory, reseller account records or platform transactions should be directed to the platform through its official support channels.
Certain information may need to be retained where required by law or necessary for legitimate transaction and dispute-resolution purposes.
8. Third-Party Services
Our store depends on Hindustan Factory and may involve other third-party services. Those services may have separate privacy policies governing information they process.
Please review the relevant policies when using those services.
Hindustan Factory Privacy Policy: https://www.hindustanfactory.com/privacy-policy
9. Children's Privacy
Our store is intended for general retail customers and is not designed to collect personal information directly from children. Orders and delivery information should be submitted by an adult authorised to make the purchase.
10. Changes to This Policy
We may update this policy to reflect changes in our business practices, platform arrangements or applicable law. The revised policy will be published on our store with an updated effective date where appropriate.
11. Contact and Privacy Complaints
For privacy-related questions or requests, contact:
Store Name: AABIRA
Store Owner: Swapnil Taksande
Email: [Insert active business email]
Customer Support: [Insert active business contact number]
Requests concerning information controlled by Hindustan Factory should be submitted through its official support channels.
By using our store, you acknowledge that you have had the opportunity to read this policy. Any consent required by law will be obtained as applicable.