Ethnic Royale

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Exchange Policy

Ethnic Royale · Within 7 days of delivery

EXCHANGE POLICY

ETHNIC ROYALE

At Ethnic Royale, customer satisfaction is our priority. We want every customer to have a smooth and enjoyable shopping experience.

If you receive an incorrect, damaged, defective, or eligible product that does not meet your order requirements, you may request an exchange in accordance with the terms outlined below.

Exchange Period: Within 3 Days of Delivery
Last Updated: 10 November 2026

1. EXCHANGE WINDOW

Customers may submit an exchange request within 3 calendar days from the date of product delivery.

Requests should be submitted as soon as possible after receiving the product.

Exchange requests submitted after the specified period may not qualify under our standard exchange policy, subject to applicable consumer rights and platform policies.

2. ELIGIBILITY FOR EXCHANGE

An exchange request may be considered in the following situations:

  • Wrong Product Delivered: You received a different product from the one you ordered.
  • Damaged Product: The product arrived physically damaged.
  • Defective Product: The product has a manufacturing defect or functional issue.
  • Incorrect Size or Colour: The delivered size or colour differs from the confirmed order details, subject to availability.
  • Product Mismatch: The received product significantly differs from its listed description.

All exchange requests are subject to verification and applicable platform policies.

3. EXCHANGE CONDITIONS

To qualify for an exchange, the following conditions generally apply:

  • The product must be unused, unwashed, and unaltered.
  • Original tags, labels, packaging, and accessories should be retained.
  • Customers must provide a valid order ID or purchase confirmation.
  • Clear photographs or videos showing the issue may be requested.
  • The product must satisfy the applicable supplier and platform return conditions.
  • Replacement products are subject to stock and availability.

Products damaged due to misuse, improper handling, or unauthorized alteration may not qualify for an exchange.

4. HOW TO REQUEST AN EXCHANGE

Follow these simple steps to request an exchange:

Step 1: Contact Us

Contact Ethnic Royale within 3 calendar days of receiving your order.

Step 2: Share Order Details

Provide the following information:

  • Order ID or order confirmation.
  • Product name.
  • Reason for requesting an exchange.
  • Clear photographs or videos showing the issue, where applicable.

Step 3: Verification

Our support team will review your request and verify the product issue according to the applicable platform procedure.

Step 4: Exchange Approval

If your request is approved, you will receive further instructions regarding product pickup, return shipping, or exchange processing.

Step 5: Replacement

The replacement product will be arranged after the returned product is received and verified, where required, and subject to availability.

5. EXCHANGE SHIPPING & COURIER CHARGES

Shipping and reverse-pickup charges will depend on the reason for the exchange and the applicable platform policy.

  • For confirmed wrong, damaged, or defective products, eligible reverse-pickup arrangements will be handled according to the applicable platform procedure.
  • For eligible size or colour exchanges requested by customers, additional courier charges may apply where permitted and communicated in advance.
  • Customers will be informed of any applicable charges before the exchange is processed.

6. NON-ELIGIBLE EXCHANGE REQUESTS

The following situations may not qualify for an exchange under our standard policy:

  • Requests submitted after the 3-day exchange window.
  • Products that have been used, washed, altered, or damaged after delivery by the customer.
  • Products returned without required original tags or accessories, where applicable.
  • Free gifts or products clearly marked as non-exchangeable before purchase, where permitted by law.
  • Requests that do not meet the applicable product-specific or platform eligibility conditions.

These exclusions do not affect any statutory consumer rights that may apply under Indian law.

7. REPLACEMENT AVAILABILITY

All approved exchanges are subject to replacement product availability.

If the requested replacement size, colour, or product is unavailable, our team will communicate the available options in accordance with the applicable platform policy and consumer protection requirements.

8. IMPORTANT INFORMATION

  • Exchange approval is subject to product inspection and verification.
  • Customers should retain the original packaging until the exchange request is resolved.
  • Please check your product after delivery and report any issue promptly.
  • Exchange processing and pickup timelines may vary depending on the courier partner and platform operations.
  • Refunds, where applicable, are governed by the separate Return & Refund Policy and applicable law.

9. CONTACT & CUSTOMER SUPPORT

For exchange requests or assistance, please contact us using the details below.

ETHNIC ROYALE

Owner: Amir Minz

Business Location: Deogarh, Odisha, India.

Email: amirminz11@gmail.com

Phone: +91 7847964212

WhatsApp: +91 7847964212

Instagram: @ethnic_royale

Official Store:
https://hindustanfactory.in/shop/amir-minz-luvd

Please mention your Order ID when contacting our support team for faster assistance.

THANK YOU FOR SHOPPING WITH ETHNIC ROYALE!

We appreciate your trust and look forward to serving you with quality fashion and a better shopping experience.

ETHNIC ROYALE
Elegance in Every Thread, Royalty in Every Look.