ETHNIC ROYALE
Official Shop Legal Policies
Store Name: Ethnic Royale
Tagline: Elegance in Every Thread, Royalty in Every Look.
Business Type: Online Ethnic Fashion & Reseller Store
Platform: Hindustan Factory
Last Updated: 10 November 2026
1. PRIVACY POLICY
Introduction
Ethnic Royale respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our online store or place an order.
Information We Collect
We may collect the following information:
- Full name
- Mobile number and email address
- Shipping and delivery address
- Order and transaction details
- Customer communication and support requests
- Basic device, browser, and website usage information
How We Use Your Information
Your information may be used to:
- Process and deliver customer orders.
- Provide order confirmations and delivery updates.
- Respond to customer queries and complaints.
- Process eligible returns, refunds, and cancellations.
- Improve our products and shopping experience.
- Comply with applicable legal requirements.
Information Sharing
We may share necessary information with authorized service providers, including:
- Hindustan Factory platform
- Logistics and courier partners
- Payment gateway providers
- Customer support and technical service providers
We do not sell customers' personal information.
Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
Customer Rights
Customers may request access to, correction of, or deletion of their personal information, subject to applicable legal and operational requirements.
Contact
For privacy-related questions, contact:
Ethnic Royale
Email: amirminz11@gmail.com
Phone/WhatsApp: +91 7847964212
Location: Deogarh, Odisha, India.
2. TERMS & CONDITIONS
Introduction
Welcome to Ethnic Royale. By accessing or purchasing from our online store, you agree to the following Terms & Conditions.
Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, colours, sizes, and prices.
However, actual product colours may vary slightly due to screen settings, lighting, or photography.
Product availability and prices may change without prior notice.
Orders and Payments
- All orders are subject to product availability and order confirmation.
- Customers must provide accurate contact and delivery details.
- Orders may be declined or cancelled where necessary due to stock unavailability, pricing errors, or other valid reasons.
- Payment processing is handled through the payment methods supported by the platform.
Pricing
All prices are displayed in Indian Rupees (INR), unless stated otherwise.
Any applicable delivery charges, taxes, or additional fees will be communicated during checkout.
Third-Party Services
Ethnic Royale operates through the Hindustan Factory reseller platform. Certain services, including payment processing, order management, and delivery, may be handled by third-party service providers.
Limitation of Liability
To the extent permitted by applicable law, Ethnic Royale shall not be responsible for delays or service interruptions caused by circumstances beyond reasonable control.
Nothing in these terms limits any consumer rights that cannot legally be excluded.
Changes to Terms
We reserve the right to update these Terms & Conditions when necessary. Updated terms will be published on our store.
3. SHIPPING & DELIVERY POLICY
Order Processing
Orders are processed after successful confirmation and verification.
Processing and dispatch timelines depend on product availability and the fulfilment arrangements of the platform.
Delivery Locations
We aim to serve customers across India, subject to courier service availability and delivery coverage.
Delivery Time
Estimated delivery timelines, where available, will be communicated during checkout or through order updates.
Actual delivery may be affected by:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Operational or logistical delays
Shipping Charges
Applicable shipping and delivery charges will be displayed during checkout before order confirmation.
Tracking
Where tracking facilities are available, customers may receive tracking details through the platform or its logistics partners.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Additional charges or delivery complications may arise from incorrect or incomplete details.
Delayed or Missing Orders
If your order is delayed or appears to be missing, contact us with your order ID.
Customer Support:
WhatsApp: +91 7847964212
Email: amirminz11@gmail.com
4. RETURN & REFUND POLICY
Return Eligibility
Return requests may be accepted for eligible products in accordance with the applicable product and platform policies.
Eligible reasons may include:
- Wrong product received.
- Damaged product received.
- Defective product received.
- Product significantly different from its description.
Return Conditions
To request a return:
- Contact us within the applicable return window shown in the order or platform policy.
- Provide your order ID.
- Share clear photographs or videos of the issue, where requested.
- Keep the product, original packaging, tags, and accessories where applicable.
Products showing signs of misuse, damage caused after delivery, or unauthorized alteration may not qualify for a return.
Refund Process
Approved refunds will be processed through the applicable payment or platform process.
Refund timelines depend on the payment provider and banking system.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, or product-specific restrictions, where legally permitted and clearly communicated before purchase.
How to Request a Return
Contact our support team:
WhatsApp: +91 7847964212
Email: amirminz11@gmail.com
Please include your order ID and reason for the request.
5. CANCELLATION POLICY
Order Cancellation
Customers may request cancellation before an order is dispatched, subject to the platform's order processing rules.
Once an order has been dispatched, cancellation may no longer be possible.
Cancellation by Ethnic Royale
An order may be cancelled due to:
- Product unavailability.
- Incorrect product pricing or listing information.
- Payment verification issues.
- Delivery service restrictions.
- Other valid operational reasons.
Customers will be informed where possible.
Refund for Cancelled Orders
For eligible prepaid orders, approved refunds will be processed through the original payment method or applicable platform refund process.
The actual refund time depends on the payment provider and banking institution.
How to Cancel
Contact customer support as soon as possible with your order ID.
WhatsApp: +91 7847964212
Email: amirminz11@gmail.com
6. CONTACT US
We're Here to Help!
At Ethnic Royale, customer satisfaction is important to us. Whether you have questions about products, orders, delivery, payments, returns, or refunds, our support team is available to assist you.
Business Name: Ethnic Royale
Owner: Amir Minz
Business Category: Ethnic Fashion & Online Shopping
Email: amirminz11@gmail.com
Phone: +91 7847964212
WhatsApp: +91 7847964212
Location: Deogarh, Odisha, India.
Instagram: @ethnic_royale
Customer Support
For faster assistance, please provide your order ID when contacting us about an existing order.
We appreciate your trust in Ethnic Royale.
Ethnic Royale – Elegance in Every Thread, Royalty in Every Look.
IMPORTANT DISCLAIMER
Ethnic Royale operates through the Hindustan Factory reseller platform. Certain aspects of order fulfilment, payment processing, logistics, returns, and refunds may be governed by the platform's applicable policies.
These policies should be read together with the applicable platform terms and conditions and Indian consumer protection laws.
Nothing in these policies is intended to restrict any statutory rights available to consumers under applicable Indian law.