1. Introduction
Welcome to Wealnex Hub, an online store operated by Wealnex Global through the Hindustan Factory platform.
These Terms & Conditions govern the use of our online store and the purchase of products displayed through our store link.
By accessing our store or placing an order, you agree to these Terms & Conditions and our applicable store policies.
2. About Our Store
Our store offers selected products for purchase through the Hindustan Factory reseller platform.
Products are fulfilled through the platform's supplier and delivery arrangements. Depending on the order, products may be shipped directly by the relevant supplier to the customer's delivery address.
Hindustan Factory's own platform terms separately govern our use of its services.
3. Product Information and Availability
We aim to display accurate product photographs, descriptions, prices, colours, sizes, and other relevant information.
Actual product colours may vary slightly due to screen settings or photography. Product availability may change according to supplier stock.
If a product becomes unavailable or an order cannot be fulfilled, we will communicate the issue and explain the available options, including cancellation or refund where applicable.
4. Prices and Orders
All prices will be displayed in Indian Rupees (INR).
The selling price, applicable delivery charges, and other charges, if any, will be shown or communicated before the order is completed.
An order is subject to the checkout process, product availability, and confirmation under the applicable platform process.
We reserve the right to correct genuine pricing or listing errors in accordance with applicable law. We will not change an accepted order price without the customer's agreement where required.
5. Payment Methods
Available payment methods may include prepaid online payment and Cash on Delivery (COD), subject to availability at checkout and the applicable delivery location.
For prepaid orders, payment must be successfully completed through the available payment facility.
For COD orders, payment is due according to the instructions provided by the authorised delivery partner at delivery.
Customers must not share their UPI PIN, card PIN, OTP, or banking passwords with anyone claiming to represent our store.
6. Shipping and Delivery
Orders are shipped through the supplier and delivery arrangements available on the platform.
Estimated delivery times are indicative and may vary depending on the delivery location, courier operations, stock availability, weather, or other circumstances.
Customers should provide a complete and accurate delivery address and reachable contact number.
For tracking requests, delivery delays, or delivery-related concerns, customers may contact us using the details provided below.
Please refer to our Shipping & Delivery Policy for further information.
7. Cancellation, Returns, and Refunds
Order cancellation, return, replacement, and refund requests will be handled in accordance with the applicable platform and supplier procedures, our published Return, Refund & Cancellation Policy, and applicable law.
Customers should contact us promptly if an item is damaged, defective, incorrect, or not delivered as expected.
Any applicable return eligibility requirements and refund process will be communicated to the customer.
Nothing in these Terms & Conditions removes any consumer right or remedy available under applicable law.
8. Customer Responsibilities
Customers agree to:
- Provide accurate contact and delivery information.
- Place genuine orders and use valid payment methods.
- Follow reasonable delivery and return procedures.
- Avoid fraudulent transactions, abusive conduct, or unlawful use of the store.
We may investigate suspected fraud and take appropriate action in accordance with applicable law.
9. Intellectual Property
Product photographs, product descriptions, brand names, logos, and other materials may belong to their respective owners or suppliers.
Customers may not reproduce or commercially use our store content without appropriate permission.
We will use platform-provided product materials only as permitted by the applicable platform rules.
10. Customer Support and Complaints
For questions about products, orders, delivery, returns, or refunds, customers may contact:
Store Name: Wealnex Hub
Business / Contact Name: Rajesh Kumar
Email: wealnexglobal@gmail.com
Phone / WhatsApp: +91 7801874040
Business Address: D-601, Royal Homes, Opp nayara Petrol pump, Ahmedabad- 382481
We will make reasonable efforts to acknowledge and resolve complaints within the time required by applicable law.
11. Limitation of Liability
We will fulfil our responsibilities in accordance with applicable law.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies.
Where a delivery, product, payment, or fulfilment issue involves a supplier or service provider, we will assist with communication and resolution through the relevant process.
12. Privacy
Personal information provided during store use or ordering will be handled in accordance with our Privacy Policy and applicable data protection laws.
Relevant information may be shared with the platform, suppliers, payment providers, and delivery partners as reasonably necessary to process and fulfil an order.
13. Changes to These Terms
We may update these Terms & Conditions when our business practices or legal requirements change.
The latest version will be published on this page with its updated date. Changes will apply in accordance with applicable law and will not unlawfully remove rights relating to existing orders.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any dispute will be handled by the competent authority or court in accordance with applicable law.
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5. Contact Us
For any questions or complaints regarding these Terms & Conditions, please contact:
Wealnex Hub
wealnexglonal@gmail.com
+917801874040