1. Introduction
Welcome to [Your Store Name]. We respect your privacy and are committed to protecting the personal information of customers who visit our online store or place orders through our store link.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our store.
2. Information We Collect
Depending on your interaction with our store, the following information may be collected:
- Name and contact number.
- Delivery address and postal code.
- Order details, including products purchased, sizes, and quantities.
- Payment status and transaction references, where applicable.
- Information you voluntarily provide when contacting customer support.
We aim to collect only information reasonably necessary to process orders, arrange delivery, provide support, and meet applicable legal obligations.
3. How We Use Your Information
Customer information may be used to:
- Process and manage orders.
- Arrange product shipping and delivery.
- Communicate order confirmations, tracking updates, and delivery issues.
- Respond to customer enquiries and complaints.
- Process eligible cancellations, returns, and refunds.
- Prevent fraudulent transactions and comply with applicable laws.
4. Sharing of Information
To fulfil customer orders, relevant information may be shared with Hindustan Factory, the applicable supplier, delivery partners, payment service providers, and other service providers involved in order fulfilment.
Information may also be disclosed where required by applicable law or a lawful request from a competent authority.
We do not sell customers' personal information to third parties for their independent marketing purposes.
5. Payment Information
Payments are handled through the payment methods made available at checkout. We do not ask customers to share their UPI PIN, card PIN, OTP, or banking password through calls or messages.
Payment information may be processed by the relevant payment service provider in accordance with its applicable privacy and security practices.
6. Data Security and Retention
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, or disclosure.
Information is retained only for as long as reasonably necessary for order fulfilment, customer support, dispute resolution, accounting, and applicable legal requirements.
No online system can guarantee absolute security.
7. Customer Rights and Requests
Subject to applicable law, customers may contact us to request access to, correction of, or deletion of their personal information, or to raise concerns about its use.
Some information may need to be retained where required by law or necessary to resolve outstanding orders or disputes.
8. Third-Party Services
Our store operates through the Hindustan Factory platform and may rely on third-party suppliers, delivery services, and payment providers. Their handling of information may also be governed by their respective policies and applicable laws.
9. Changes to This Policy
We may update this Privacy Policy when our business practices or applicable legal requirements change. The revised policy will be published on this page with an updated date.
10. Contact Us
For privacy-related questions or requests, please contact:
Store Name: Wealnex Hub
Business Email: wealnexglobal@gmail.com
Customer Support Number: +91 7801874040
Business Address: D-601, Royal Homes, Opp nayara Petrol pump, Ahmedabad- 382481