Last Updated: October 8, 2026
Welcome to Velora Fashion. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, create an account, or place an order.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Payment-related information processed through our payment providers
- Account login information, where applicable
- Customer service communications
- Device, browser, IP address, and website usage information
- Information you voluntarily provide through forms, reviews, or other interactions
We do not intentionally collect sensitive personal information unless it is necessary for a specific service and permitted by applicable law.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments through authorised payment providers
- Provide customer support
- Send order confirmations, shipping updates, and other transactional communications
- Manage customer accounts
- Improve our products, website, services, and shopping experience
- Prevent fraud, misuse, and unauthorised transactions
- Comply with applicable legal and regulatory requirements
- Send promotional communications where you have provided appropriate consent
3. Payment Information
Payments may be processed through third-party payment gateways. Velora Fashion generally does not directly store complete card numbers, CVV numbers, or other sensitive payment credentials.
Payment information is handled by the applicable payment provider according to its own privacy and security policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping carts and sessions
- Understand website traffic and usage
- Improve website performance
- Support advertising and marketing activities, where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website and hosting providers
- Technology and analytics providers
- Customer support providers
- Marketing service providers, where permitted
We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, or business.
6. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
8. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of promotional communications
Requests can be made using the contact information below.
9. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other services.
Velora Fashion is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Velora Fashion
By using our website, you acknowledge that you have read and understood this Privacy Policy.