Terms & Conditions
Last Updated: 6 Oct 2026
Welcome to Vastrika. These Terms & Conditions govern your use of our website and your purchase of products from Vastrika.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Vastrika
Vastrika is an online fashion store offering women's clothing and related fashion products.
Business/Legal Name: Vastrika
Email: paswanvipin@gmail.com
Customer Support: 8375814930
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.
If you are under the applicable legal age, purchases should be made with the involvement and permission of a parent or legal guardian.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, colours, sizes and other information accurately.
However:
- Actual colours may vary slightly depending on your device display.
- Minor variations in fabric, print, embroidery or finishing may occur.
- Measurements may have reasonable manufacturing variations.
- Product availability may change without prior notice.
Please check the size chart and product description before placing an order.
4. Product Prices
All product prices displayed on the website are in Indian Rupees (₹), unless otherwise stated.
Prices, discounts and promotional offers may be changed or withdrawn at any time.
Applicable taxes, shipping charges or other charges, if any, will be displayed during checkout or otherwise communicated to the customer.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation through email, SMS, WhatsApp or other available communication channels.
An order may be cancelled by us in circumstances including:
- Product becoming unavailable
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Other legitimate operational reasons
If we cancel a prepaid order, the eligible amount will be refunded through the applicable payment method.
6. Payment
We may provide payment options such as UPI, debit/credit cards, net banking, wallets, cash on delivery or other methods offered by our payment partners.
You agree to provide accurate payment and billing information.
Orders may be subject to payment verification and fraud-prevention checks.
7. Shipping & Delivery
We aim to dispatch orders within the estimated processing period displayed on the website.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Holidays
- Public events
- Unforeseen logistical circumstances
Delivery estimates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing a correct and complete delivery address and reachable contact number.
8. Cancellation
Order cancellation may be permitted before the order has been processed or shipped, subject to our operational process.
Once an order has been shipped, cancellation may no longer be possible.
Please contact customer support as soon as possible if you wish to cancel an order.
9. Returns & Exchanges
Returns and exchanges are subject to the Vastrika Return & Refund Policy applicable to the relevant product.
Unless otherwise stated, products requested for return or exchange should generally:
- Be unused and unworn
- Be unwashed and unaltered
- Have original tags and packaging intact
- Include all applicable accessories/freebies
- Be returned within the specified return period
Products that do not meet the applicable return conditions may be rejected.
Certain products may be non-returnable for hygiene, safety or other legitimate reasons. Such exclusions will be communicated on the product page or return policy.
10. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within [48 hours/your chosen period] of delivery with your order details and supporting photographs/videos where requested.
After verification, we may offer an appropriate remedy such as replacement, exchange, refund or another resolution in accordance with applicable law and our policies.
11. Refunds
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in your account may depend on the payment provider or bank.
Shipping charges, convenience fees or other charges may be treated according to the applicable refund policy and applicable law.
12. Promotions and Discounts
Promotional offers, discount codes and special prices may be subject to additional conditions.
Unless expressly stated otherwise:
- Offers cannot be combined.
- Promotional codes cannot be exchanged for cash.
- Vastrika may withdraw or modify an offer where legally permissible.
- Each offer may have its own validity period and eligibility requirements.
13. Intellectual Property
All website content, including the Vastrika name, logo, photographs, graphics, designs, text, product descriptions and other material, belongs to Vastrika or its respective licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute or commercially exploit our content without prior written permission.
14. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Introduce malicious software or harmful code
- Use automated methods to misuse the website
- Submit false or misleading information
- Engage in fraudulent transactions
- Interfere with the normal operation of the website
15. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics providers, hosting providers and other technology services.
Your use of such services may also be subject to their respective terms and policies.
16. Limitation of Liability
We will take reasonable care in operating our website and fulfilling orders.
To the extent permitted by applicable law, Vastrika will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party courier delays, internet failures, natural events, technical failures or other force-majeure events.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited.
17. Force Majeure
We shall not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, epidemics, government restrictions, strikes, transportation disruptions, technical failures or other unforeseen events.
18. Grievance Redressal
If you have a complaint or concern regarding an order, product, payment, privacy matter or any other service issue, please contact our customer-support/grievance contact first.
Email: paswanvipin@gmail.com
Phone: 8375814930
We will make reasonable efforts to address complaints within the time required under applicable law.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page and will become effective from the date stated in the updated version.
20. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India, subject to applicable consumer-protection and other mandatory legal rights.
Any dispute shall be subject to the jurisdiction of the courts/competent authorities having jurisdiction under applicable law.
21. Contact Us
For questions regarding these Terms & Conditions:
Vastrika
Email: paswanvipin@gmail.com
Phone: 8375814930