TenSphere – Terms and Conditions
Last Updated: 20 October 2026
Welcome to TenSphere. These Terms and Conditions govern your access to and use of our website and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
1. About TenSphere
TenSphere is an online retail store offering selected products, including Indian handloom, handicraft, and related lifestyle products.
Our aim is to connect customers with thoughtfully selected products that celebrate craftsmanship, creativity, and traditional skills.
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, prices, and other details.
Please note:
- Handloom and handcrafted products may have natural variations in colour, texture, weave, finish, or design.
- Product colours may appear slightly different depending on your screen and device settings.
- Measurements and product descriptions are provided as accurately as reasonably possible.
- Product availability may change without notice.
Such variations do not automatically mean that a product is defective or incorrectly described. However, your statutory rights remain unaffected.
4. Prices and Payments
All product prices and applicable charges will be displayed at checkout.
Unless otherwise stated, prices are in Indian rupees (INR). Applicable taxes, delivery fees, and other charges will be shown where required.
We may update prices, offers, or product availability at any time. Changes will not ordinarily alter an already confirmed order unless a correction or change is necessary and permitted by law.
Orders are subject to successful payment authorisation, stock availability, and confirmation by TenSphere.
We do not store complete payment card details on our own website unless an expressly disclosed and compliant payment arrangement applies.
5. Order Confirmation and Cancellation
After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.
An order confirmation acknowledges receipt of your order and does not necessarily guarantee dispatch.
We reserve the right to cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, unavailable stock, or delivery restrictions. Where payment has already been received for an order that we cancel, the applicable refund will be processed in accordance with our refund policy and applicable law.
If you wish to cancel an order, contact our customer support team as soon as possible. Cancellation may not be possible after dispatch or once fulfilment has progressed beyond the stage at which cancellation can reasonably be accommodated.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated time communicated at checkout or in our shipping policy.
Delivery times are estimates and may be affected by courier delays, weather, public holidays, operational issues, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping details. Please contact us promptly if you notice an error.
Risk, responsibility, and delivery obligations will be handled in accordance with applicable law. Nothing in these Terms removes any rights you may have as a consumer.
7. Returns, Exchanges, and Refunds
Our return, exchange, and refund rules will be described in our separate Return and Refund Policy, which should be read alongside these Terms.
If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us promptly with your order details and supporting photographs, where appropriate.
Eligible returns and refunds will be assessed according to the applicable policy and law.
Any exclusions for change-of-mind returns, customised items, or products with specific hygiene or handling requirements will be disclosed in the relevant policy and will not override mandatory consumer rights.
8. Handloom and Handcrafted Products
TenSphere values the uniqueness of traditional craftsmanship. Minor variations in weaving, colour, pattern, texture, and finish may occur between handmade or handloom items.
We aim to represent products honestly and accurately. We will address genuine product defects, incorrect items, and material discrepancies in accordance with our published policies and applicable law.
9. Intellectual Property
Unless otherwise stated, the content on our website, including our branding, logos, text, graphics, photographs, and website design, is owned by or licensed to TenSphere.
You may not reproduce, distribute, modify, or commercially use this material without prior permission, except where permitted by law.
Product names, designs, images, and trademarks belonging to third parties remain the property of their respective owners.
10. Limitation of Liability
To the extent permitted by applicable law, TenSphere will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review the Privacy Policy before placing an order.
12. Changes to These Terms
We may update these Terms and Conditions when our business practices, website features, or legal obligations change. The updated version will be published on this page with a revised date.
The Terms applicable to an order will be determined in accordance with applicable law and the circumstances of that order.
13. Governing Law and Disputes
These Terms are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.
Any dispute will be handled by the appropriate forum or authority under applicable law. Nothing in these Terms prevents a consumer from exercising a statutory right to seek relief before a competent consumer forum.
14. Contact Information
For questions about these Terms, orders, or products, please contact:
Store Name: TenSphere Online Store
Website: https://
Email: ttensphere0@gmail.com
Business Address: [Insert your business address, if applicable]
Thank you for shopping with TenSphere. We appreciate your trust and support.