FASHION ZONE
Privacy Policy & Store Policies
Effective Date: 18 October 2026
1. Privacy Policy
At Fashion Zone, we respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact us.
2. Information We Collect
We may collect the following information when you use our store:
- Full name
- Mobile number and email address
- Billing and shipping address
- Order details and purchase history
- Payment confirmation and transaction details
We do not intend to collect unnecessary personal information.
3. How We Use Your Information
Your information may be used to:
- Process and deliver your orders.
- Contact you regarding your purchases.
- Provide customer support.
- Send order updates and service notifications.
- Improve our products, website, and shopping experience.
- Send promotional offers where permitted and applicable.
4. Payment Security
Payments may be processed through third-party payment providers. Fashion Zone does not intentionally store complete card details or banking passwords. Payment processing is subject to the relevant provider's terms and security practices.
5. Sharing of Information
We do not sell your personal information to third parties. We may share necessary information with delivery partners, payment providers, website service providers, or authorities when required by law.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, and understand website traffic. You may manage cookies through your browser settings, where available.
7. Data Protection and Your Rights
We take reasonable steps to protect your personal information against unauthorised access, misuse, or disclosure. You may contact us to request access, correction, or deletion of your information, subject to applicable legal and record-retention requirements.
8. Third-Party Services
Our website may contain links to third-party websites or services. Fashion Zone is not responsible for their independent privacy practices. Please review their privacy policies before sharing information.
9. Children's Privacy
Our store is intended for general customers. We do not knowingly collect children's personal information without the required authorisation or legal basis.
10. Changes to This Policy
Fashion Zone may update this policy when our business practices or applicable requirements change. The revised policy will be published on our website with an updated effective date.
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STORE POLICIES
11. Shipping Policy
Orders will be processed after confirmation and shipped to the address provided by the customer. Delivery timelines may vary depending on location, courier availability, weather, and other circumstances.
Customers should provide a correct address and contact number. Any shipping charges and estimated delivery timelines will be displayed at checkout or communicated before purchase, as applicable.
12. Return and Exchange Policy
Customers should inspect their products upon delivery. If an item is damaged, defective, incorrect, or materially different from its description, please contact Fashion Zone promptly with the order details and supporting photographs.
Returns and exchanges will be handled according to the product-specific policy displayed at the time of purchase and applicable consumer law. Products must meet the stated return conditions, where applicable.
13. Cancellation Policy
Customers may request cancellation before an order is dispatched. Once dispatched, cancellation may not be possible through the normal order process. Any refund for an approved cancellation will be processed according to the payment provider's timelines and applicable rules.
14. Refund Policy
Approved refunds will generally be issued to the original payment method wherever possible. The time taken for the refund to appear may depend on the bank or payment provider.
Nothing in this policy limits any consumer rights available under applicable law.
15. Product Information
We make reasonable efforts to display accurate product descriptions, colours, sizes, and prices. Actual colours may vary slightly because of screen settings and lighting. Customers should check the product description and size chart before ordering.
16. Contact Us
For privacy questions, order assistance, returns, or complaints, contact:
Store Name: Fashion Zone
Email: dhanawadedivya48@gmail.com
Phone/WhatsApp: [7021503638
Business Address: [306 narayan niwas Gymkhana road near Hanuman mandir sagarli Dombivli East ]
We will review customer concerns and respond within a reasonable time.
Thank you for shopping with Fashion Zone!