SHAKTI — TERMS & CONDITIONS
Last Updated: October 2026
Welcome to SHAKTI. These Terms & Conditions govern your use of the SHAKTI website and your purchase of products through our platform.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. ABOUT SHAKTI
SHAKTI is an online fashion and lifestyle store offering products for customers through our website.
We may source products from third-party suppliers and fulfil customer orders through our logistics and delivery partners.
2. ELIGIBILITY
By using this website or placing an order, you confirm that:
• You are legally capable of entering into a contract.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications and prices displayed on our website are accurate.
However, slight differences may occur due to:
• Lighting and photography
• Screen/display settings
• Manufacturing variations
• Fabric texture, colour or finishing
Such minor variations will not necessarily be considered a product defect.
4. PRICES
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to correct pricing, product information or technical errors.
If an order has been placed at an incorrect price due to a technical or human error, SHAKTI may cancel the order and issue a refund if payment has already been made.
5. ORDERS
Placing an order constitutes an offer to purchase a product.
An order will be considered accepted only after SHAKTI confirms the order.
We reserve the right to refuse or cancel any order for reasons including:
• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Incorrect customer information
• Suspicious or fraudulent activity
• Delivery restrictions
• Technical errors
If an order is cancelled after payment, the eligible amount will be refunded through the applicable payment method.
6. PAYMENT
Customers may use the payment methods displayed at checkout.
All payments must be successfully completed before prepaid orders are processed.
For Cash on Delivery orders, customers must provide accurate contact and delivery information and accept the parcel upon delivery.
7. SHIPPING & DELIVERY
Orders are delivered through third-party courier and logistics partners.
The estimated delivery period displayed on the website is an approximate timeframe and may vary depending on:
• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Events beyond our reasonable control
SHAKTI shall not be responsible for delays caused by circumstances beyond our reasonable control.
8. CUSTOMER INFORMATION
Customers are responsible for providing accurate information including:
• Full name
• Mobile number
• Email address
• Complete delivery address
• PIN code
• Product size or variant
SHAKTI will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.
9. CANCELLATION
Customers may request cancellation before the order is shipped.
Once an order has been shipped, cancellation may not be possible.
Cancellation requests should be submitted to SHAKTI customer support as soon as possible.
10. RETURNS, EXCHANGES & REFUNDS
Returns, exchanges and refunds are governed by our Shop Policy and Return/Refund Policy published on the website.
Eligible return requests must meet the applicable conditions and time limits.
Products must generally be unused, unwashed, unaltered and returned with original tags and packaging.
SHAKTI reserves the right to reject returns that do not meet the applicable return conditions.
11. INTELLECTUAL PROPERTY
All content available on the SHAKTI website, including but not limited to:
• Brand name
• Logo
• Product images
• Graphics
• Text
• Website design
• Videos
• Marketing materials
• Product descriptions
is owned by or licensed to SHAKTI and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.
12. WEBSITE USE
You agree not to:
• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malware or harmful code.
• Interfere with the operation of the website.
• Use automated systems to collect website content without permission.
• Submit false, fraudulent or misleading information.
• Use the website to conduct fraudulent transactions.
13. FRAUDULENT ACTIVITY
SHAKTI reserves the right to cancel orders, restrict accounts or take appropriate action where fraudulent, abusive or suspicious activity is detected.
This may include repeated fake orders, misuse of COD, payment fraud, false claims or unauthorized use of another person's information.
14. THIRD-PARTY SERVICES
Our website may use third-party services including payment gateways, courier companies, technology providers and other service providers.
The availability and operation of such third-party services may be subject to their own terms and policies.
SHAKTI is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.
15. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly; however, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our control.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, SHAKTI shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Our liability, where legally applicable, shall be limited to the amount paid by the customer for the relevant product or order.
17. FORCE MAJEURE
SHAKTI shall not be responsible for failure or delay in performing its obligations due to circumstances beyond reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, pandemics or other unforeseen events.
18. PRIVACY
Your use of our website is also subject to our Privacy Policy.
We may collect and process customer information as necessary to process orders, provide customer support, deliver products and operate our business.
19. CHANGES TO THESE TERMS
SHAKTI reserves the right to modify or update these Terms & Conditions at any time.
Updated terms will be published on this website. Continued use of the website after changes are published constitutes acceptance of the updated terms.
20. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the appropriate courts in India.
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