SHAKTI — SHOP POLICY
Last Updated: October 2026
Welcome to SHAKTI. By placing an order through our website, you agree to the following Shop Policy.
1. ORDERS
All orders are subject to product availability and successful payment/order confirmation.
Once an order is placed, customers will receive an order confirmation through the contact details provided at checkout.
We reserve the right to cancel an order in case of product unavailability, incorrect pricing, suspected fraudulent activity, or technical errors.
2. PRODUCT INFORMATION
We make every effort to display accurate product images, colours, sizes, descriptions and prices.
Due to photography, lighting and individual screen settings, the actual colour of a product may vary slightly from the image shown on the website.
Minor variations in print, embroidery, fabric texture or finishing may occur and will not necessarily be considered a product defect.
3. SHIPPING & DELIVERY
Orders are shipped directly to the customer's address through our shipping partners.
Estimated delivery time is generally 5–7 business days after order confirmation. Delivery time may vary depending on the customer's location, courier service and circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address, PIN code and active mobile number.
SHAKTI is not responsible for delays caused by incorrect address details, customer unavailability, courier delays, natural events or other circumstances beyond our reasonable control.
4. CASH ON DELIVERY (COD)
COD may be available for selected products and locations.
Customers must provide a valid mobile number and be available to receive the order.
Repeated refusal of COD orders or fraudulent orders may result in COD being restricted or disabled for future purchases.
5. PREPAID ORDERS
Prepaid orders must be paid successfully through the payment methods available at checkout.
If payment is deducted but the order is not successfully created, the amount will generally be refunded through the applicable payment/payment-gateway process.
6. CANCELLATION
Customers may request cancellation before the order is shipped.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, contact SHAKTI customer support as soon as possible with your order number.
7. RETURNS & EXCHANGES
Returns or exchanges are accepted only for eligible cases such as:
• Wrong product received
• Damaged product received
• Manufacturing defect
• Missing item from the order
The customer must contact SHAKTI customer support within 48 hours of delivery and provide clear photographs/videos of the product and packaging where required.
Products must be unused, unwashed and in their original condition with tags and packaging intact.
Products that have been worn, washed, altered, damaged by the customer or returned without original tags may not be accepted.
8. NON-RETURNABLE SITUATIONS
Returns may not be accepted for:
• Change of mind
• Incorrect size selected by the customer
• Minor colour variation caused by screen/lighting differences
• Products damaged after delivery due to customer handling
• Used, washed or altered products
• Missing original tags or packaging
• Products purchased under a clearly stated non-returnable offer
9. REFUNDS
Once an approved return is received and inspected, the refund process will be initiated.
For prepaid orders, eligible refunds will normally be processed to the original payment method.
For COD orders, eligible refunds may be processed through the refund method communicated by SHAKTI.
Refund processing time may depend on the payment gateway, bank or financial institution.
10. WRONG OR DAMAGED PRODUCT
If you receive an incorrect or damaged product, please contact us within 48 hours of delivery.
Please keep the product, original packaging, tags and shipping label until the issue is resolved.
We may request photographs or an unboxing video to verify the issue.
11. DELIVERY ATTEMPTS & RETURNED SHIPMENTS
Customers must be available to receive their orders and respond to calls from the courier when required.
If an order is returned because of an incorrect address, customer unavailability, refusal to accept the parcel or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.
12. PRICING
Prices displayed on the website are subject to change without prior notice.
In case of an obvious technical or pricing error, SHAKTI reserves the right to cancel the affected order and provide an appropriate refund where payment has already been made.
13. CUSTOMER RESPONSIBILITY
Customers are responsible for entering correct:
• Name
• Mobile number
• Email address
• Delivery address
• PIN code
• Product size/variant
SHAKTI will not be responsible for delivery failure resulting from incorrect information provided by the customer.
14. FRAUDULENT ORDERS
Fraudulent, fake, duplicate or intentionally misleading orders are strictly prohibited.
SHAKTI reserves the right to cancel suspicious orders and restrict or terminate access to customers involved in fraudulent activity.
15. POLICY CHANGES
SHAKTI may update this Shop Policy from time to time.
Any revised policy will be published on this website and will apply to orders placed after the updated policy becomes effective.
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