SB_luxe TERMS & CONDITIONS
Effective Date: [Insert Date]
Welcome to SB_luxe. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About SB_luxe
Sadia.Luxe is an online fashion store offering clothing and related fashion products.
These Terms & Conditions apply to all visitors, customers, and users of our website and services.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other details are accurate.
However:
- Actual colours may vary depending on your device or screen settings.
- Minor variations in fabric, embroidery, print, texture, or finishing may occur.
- Product measurements may have a reasonable manufacturing variation.
- Availability of products may change without prior notice.
We reserve the right to correct errors, update product information, or discontinue products when necessary.
3. Pricing
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Any applicable shipping charges, taxes, or additional fees will be displayed during checkout where applicable.
4. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is considered accepted once Sadia.Luxe confirms the order.
We reserve the right to cancel or decline an order in situations such as:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Other circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.
5. Payment
We may accept payment methods displayed at checkout, which may include online payment methods, UPI, cards, net banking, wallets, or Cash on Delivery, where available.
Customers are responsible for providing accurate payment and billing information.
For Cash on Delivery orders, Sadia.Luxe may contact the customer to verify the order before dispatch.
6. Shipping & Delivery
Orders will be shipped to the address provided by the customer at checkout.
Customers are responsible for ensuring that the shipping address and contact information are correct.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Operational issues
- Remote delivery locations
- Events beyond our control
Sadia.Luxe is not responsible for delays caused by third-party courier companies, although we will make reasonable efforts to assist customers with delivery issues.
7. Returns & Exchanges
Returns and exchanges are subject to the Sadia.Luxe Return & Exchange Policy.
Customers should inspect their order promptly after delivery and contact us within the specified return/exchange period if there is an issue.
Items may be ineligible for return or exchange if they:
- Have been worn, washed, altered, or damaged
- Have missing tags or packaging
- Show signs of use, stains, perfume, or other damage
- Are customized or personalized, where applicable
- Are specifically marked as non-returnable
Please check the individual product listing and Return Policy before purchasing.
8. Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, contact Sadia.Luxe as soon as possible with your order details and clear photographs/videos of the issue.
We will review the claim and, where applicable, provide an appropriate resolution in accordance with our policies.
9. Cancellation
Order cancellation requests must be made before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
For Cash on Delivery orders, repeated refusal or cancellation after dispatch may result in restrictions on future COD orders.
10. Customer Responsibility
Customers agree to provide accurate information, including:
- Full name
- Phone number
- Email address
- Shipping address
- Billing information
Customers are responsible for ensuring that someone is available to receive the package where required.
11. Intellectual Property
All content appearing on Sadia.Luxe, including:
- Brand name
- Logo
- Product photographs
- Product descriptions
- Graphics
- Website design
- Text and other original materials
belongs to Sadia.Luxe or its respective content owners and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
12. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Submit false or misleading information
- Use our content or brand identity without permission
We reserve the right to restrict or terminate access where misuse is identified.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, website providers, analytics tools, or social-media platforms.
Their services may be governed by their own terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, Sadia.Luxe will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded.
15. Force Majeure
Sadia.Luxe will not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.
16. Privacy
Customer information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as described in that policy.
17. Changes to These Terms
Sadia.Luxe may update these Terms & Conditions from time to time.
Any updated version will be posted on our website with a revised effective date. Continued use of our website after an update constitutes acceptance of the revised terms, to the extent permitted by law.
18. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws.
19. Contact Us
For questions regarding these Terms & Conditions, orders, returns, or other concerns:
SB_luxe