TERMS & CONDITIONS – HITIKA FASHION
Last Updated: 16 October 2026
Welcome to HITIKA FASHION. These Terms & Conditions govern your access to and use of our website and your purchase of ladies’ kurtis and other fashion products. By accessing our website or placing an order, you agree to these terms.
1. About Our Business
HITIKA FASHION is an online fashion store offering ladies’ kurtis and related fashion products. We may work with third-party suppliers and dropshipping partners to process and deliver customer orders.
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you are under the applicable age of majority, a parent or legal guardian must make the purchase where required by law.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, materials, and prices.
- Actual colours may vary depending on your screen settings and lighting.
- Minor variations in print, embroidery, colour, or appearance may occur.
- Customers should review the product description, size chart, and other details before ordering.
- Product availability may change without notice.
If a product has a material error in its description or does not conform to the order, please contact us for an appropriate resolution under our applicable policies and the law.
4. Pricing and Payment
All prices will be displayed in Indian Rupees (INR), unless stated otherwise.
- Prices, discounts, and promotional offers may change.
- Applicable shipping charges and taxes will be disclosed where required before checkout.
- Orders are subject to successful payment or confirmation of Cash on Delivery (COD), where available.
- We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an accepted order.
We do not ask customers to disclose their UPI PIN, banking password, or card PIN.
5. Orders and Confirmation
After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.
An order confirmation acknowledges receipt of your order and does not necessarily mean the order has been dispatched.
We may need to contact you to verify order details. If an item is unavailable or an order cannot be fulfilled, we will notify you and arrange an appropriate cancellation and refund where applicable.
6. Shipping and Delivery
HITIKA FASHION may use third-party suppliers, warehouses, courier companies, and fulfilment partners to deliver products.
- Delivery estimates are indicative and may be affected by courier delays, weather, operational issues, or circumstances beyond our reasonable control.
- Customers must provide an accurate shipping address and reachable contact number.
- Please inspect your parcel upon delivery where possible and report missing, damaged, incorrect, or defective items promptly.
- If delivery fails because of an incorrect address or repeated unsuccessful delivery attempts, we may contact you to arrange the next steps.
Nothing in this section excludes any rights or remedies available under applicable law.
Please refer to our Shipping Policy for additional details.
7. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our separate Returns & Refunds Policy, which forms part of these Terms & Conditions.
The policy will explain the applicable process, time limits, product condition requirements, and refund method.
We will handle eligible claims involving defective, damaged, incorrect, or materially misdescribed products in accordance with our published policy and applicable consumer protection law.
8. Cash on Delivery (COD)
COD may be available for selected products, locations, and orders.
Customers should provide accurate contact details and accept delivery of orders they have legitimately placed. Any COD restrictions, cancellation charges, or return-to-origin charges will be disclosed where applicable and permitted by law.
9. Customer Responsibilities
You agree to:
- Provide accurate contact, billing, and delivery information.
- Use the website only for lawful purposes.
- Avoid fraudulent orders, payment abuse, or attempts to disrupt website operations.
- Respect the intellectual property rights of HITIKA FASHION and third parties.
10. Intellectual Property
The HITIKA FASHION name, logo, website content, original photographs, graphics, and other original materials are owned by or licensed to the relevant rights holder.
You may not reproduce, distribute, modify, or commercially use these materials without prior permission, except as permitted by law.
Third-party product photographs, designs, or trademarks remain the property of their respective owners.
11. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, website hosting, and product fulfilment. Their services may be subject to separate terms and privacy policies.
We remain responsible for our own obligations to customers under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, HITIKA FASHION will not be liable for indirect losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.
13. Website Availability
We aim to keep our website available and accurate but cannot guarantee uninterrupted access or that every feature will always operate without error.
We may update, maintain, or modify website features when reasonably necessary.
14. Privacy
Your personal information will be handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had an opportunity to review that policy.
15. Changes to These Terms
We may revise these Terms & Conditions from time to time. The latest version will be published on this page with an updated date.
Changes will apply in accordance with applicable law and will not remove rights that customers already have under applicable law.
16. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Any dispute will be handled by the appropriate forum or court having jurisdiction under applicable law. Nothing in these terms restricts a consumer's statutory rights or access to an appropriate consumer dispute resolution forum.
17. Contact and Grievances
For questions about orders, products, returns, or these Terms & Conditions, contact:
Business Name: HITIKA FASHION
Email: [Enter your business email address]
Phone: [Enter your business contact number]
Business Address: [Enter your business address]
Grievance Contact: [Enter the designated grievance officer/contact details, where applicable]
We will review and respond to complaints in accordance with applicable law.
By placing an order on our website, you acknowledge that you have read and understood these Terms & Conditions.