SATARANGI ART
Ladies Ethnic Wear
Terms & Conditions
Effective Date: 03 October 2026
By browsing our store, contacting us, placing an order or purchasing any product from Satarangi Art, the customer agrees to the following Terms & Conditions.
1. Business & Products
Satarangi Art deals in ladies ethnic wear and related fashion products sourced from manufacturers, wholesalers, distributors and other suppliers.
As a reseller, Satarangi Art may not manufacture all products itself. Product packaging, labels, minor design details, colour shades and availability may therefore vary depending on the supplier.
2. Product Images & Colours
We make reasonable efforts to display products and their colours accurately.
However, customers understand that:
- Actual colours may vary slightly because of photography, lighting and screen settings.
- Prints, embroidery, patterns and fabric texture may have minor variations.
- Product photographs may include styling elements or accessories that are not included with the product.
- Minor differences that do not materially affect the product will not be considered a defect.
Customers should read the product description and size information before placing an order.
3. Size Selection
Customers are responsible for selecting the appropriate size based on the size chart or measurements provided.
A difference in personal fitting, preference or expectation will not automatically be considered a product defect.
Where a size chart is provided, customers are advised to check their measurements before ordering.
4. Product Availability
All products are subject to availability.
Because Satarangi Art may source products from third-party suppliers, an item may occasionally become unavailable after an order is placed.
If this happens, Satarangi Art may cancel the affected order and provide the applicable refund, or offer an alternative product where reasonably possible.
5. Prices
Prices displayed on our store may change from time to time.
Satarangi Art reserves the right to correct genuine pricing, listing or technical errors.
If an order has been affected by an obvious pricing error, we may contact the customer before dispatch and provide the available options, including cancellation and applicable refund.
6. Order Confirmation
Placing an order or making an enquiry does not by itself guarantee acceptance of the order.
An order becomes confirmed after it is accepted by Satarangi Art and, where applicable, the required payment is successfully received.
We may decline or cancel an order where reasonably necessary, including situations involving:
- Product unavailability;
- Incorrect or incomplete customer information;
- Suspected fraudulent activity;
- Pricing or listing errors;
- Delivery limitations;
- Payment failure; or
- Other genuine operational reasons.
7. Advance Payment Orders
Where advance payment is required, the order will normally be processed after successful payment confirmation.
If an order cannot be fulfilled because the product is unavailable or due to another reason attributable to Satarangi Art, the applicable amount will be refunded in accordance with our refund process.
Any refund will normally be made through the original payment method or another reasonable method available to us.
8. COD Orders
Cash-on-delivery may be offered only for selected products, locations or orders.
Satarangi Art may refuse COD for certain orders or customers based on operational or delivery considerations.
If a customer refuses to accept a confirmed COD parcel without a valid reason, or repeatedly places and refuses orders, Satarangi Art may restrict future COD availability for that customer.
9. Shipping & Delivery
Orders may be shipped through third-party courier, logistics or delivery partners.
Delivery dates and timelines are estimates and are not an absolute guarantee.
Delays may occur because of courier operations, weather, holidays, strikes, address issues, remote locations, technical problems or other circumstances beyond our reasonable control.
Once a parcel has been handed over to the courier, delivery is also dependent on the courier's services.
10. Incorrect Address & Failed Delivery
The customer is responsible for providing a complete and accurate delivery address, mobile number and PIN code.
If a parcel is returned because of:
- Incorrect address;
- Incomplete address;
- Customer unavailable;
- Customer refusing delivery;
- Repeated delivery attempts being unsuccessful; or
- Other reasons attributable to the customer,
additional delivery or re-shipping charges may apply before the order is dispatched again, subject to applicable law.
11. Unboxing & Delivery Issues
Customers are strongly advised to record a continuous unboxing video when opening the parcel, particularly for higher-value orders.
If the customer receives a visibly damaged, incorrect or materially defective product, photographs and/or an unboxing video may be requested to help verify the claim.
An unboxing video is recommended evidence and may assist in resolving a claim. Its absence does not by itself determine the customer's legal rights.
12. Return & Exchange
Returns and exchanges are available only where specifically permitted under our applicable Return & Refund Policy or required by law.
The following may generally be excluded from voluntary returns or exchanges, subject to applicable law:
- Change of mind;
- Incorrect size selected by the customer;
- Preference-related fitting issues;
- Minor colour variation;
- Minor print or embroidery variation;
- Products that have been worn, washed, altered or damaged by the customer;
- Products returned without original tags or packaging where those are required for return;
- Products damaged after delivery due to customer handling; and
- Products sold under clearly stated non-returnable or final-sale conditions.
13. Product Condition for Eligible Returns
Where a return is approved, the product must generally be returned:
- Unworn;
- Unwashed;
- Unaltered;
- In its original condition;
- With original tags/packaging where applicable; and
- With all accessories or components supplied with the product.
Satarangi Art may inspect the returned product before approving the applicable refund or exchange.
14. Customer-Caused Damage
A product will not normally qualify for a return or replacement where the issue has resulted from customer use, washing, ironing, alteration, staining, improper handling or other damage occurring after delivery, subject to applicable law.
15. Wrong, Damaged or Defective Product
If Satarangi Art confirms that a customer received a wrong product, materially damaged product or eligible manufacturing defect, an appropriate remedy may be offered, which may include replacement, exchange, repair, refund or another remedy depending on the circumstances.
The final remedy will depend on verification of the reported issue and applicable law.
16. Refunds
Where a refund is approved, it will generally be processed after the relevant verification or receipt of the returned product, as applicable.
Refund processing time may depend on the payment method, bank, payment gateway or other financial service provider.
Satarangi Art will not be responsible for delays caused solely by banks, payment gateways or other third-party financial service providers.
17. Supplier-Related Product Variations
Because Satarangi Art may source products from different suppliers, minor differences in packaging, labels, stitching, print placement, colour shade or other non-material details may occur.
Such minor differences will not automatically qualify for cancellation, return or refund where the product remains materially consistent with the description provided at the time of purchase.
18. Promotional Offers
Discounts, coupons, sale prices and promotional offers may have separate terms and validity periods.
Unless specifically stated otherwise:
- Offers cannot be exchanged for cash.
- Offers cannot necessarily be combined.
- Promotional products may have separate return conditions.
- Satarangi Art may discontinue an offer after its stated validity period.
All promotional terms will remain subject to applicable law.
19. Customer Communication
Customers may be contacted through phone, WhatsApp, SMS, email or other available communication channels regarding:
- Order confirmation;
- Payment;
- Dispatch;
- Delivery;
- Returns;
- Refunds;
- Customer support; and
- Other order-related matters.
20. Fraudulent Orders & Misuse
Satarangi Art reserves the right to investigate and take appropriate action regarding suspected fraudulent orders, fake payment confirmations, misuse of promotional offers, repeated intentional COD refusals, false claims or other unlawful activity.
Where appropriate, future orders or COD facilities may be restricted.
21. Third-Party Services
Satarangi Art may use third-party services including payment gateways, courier companies, logistics providers, website platforms and communication services.
Where an issue is solely caused by a third-party service provider, Satarangi Art will reasonably assist the customer but cannot guarantee the performance of that third party.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Satarangi Art shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.
This includes situations such as courier delays, supplier delays, temporary technical problems, payment-gateway interruptions or temporary product unavailability.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted.
23. Changes to Terms
Satarangi Art may update these Terms & Conditions from time to time.
The latest version published on our applicable online channel will apply to future orders, subject to applicable law.
24. Applicable Law
These Terms & Conditions are governed by the applicable laws of India.
Nothing in these Terms & Conditions limits any mandatory rights or remedies available to customers under applicable law.
By placing an order with Satarangi Art, the customer confirms that they have read and understood these Terms & Conditions.