Welcome to Satarangi Art. We respect your privacy and are committed to protecting the personal information shared with us while you browse, contact us, or purchase our products.
This Privacy Policy explains how Satarangi Art may collect, use and protect information provided by customers.
1. Information We May Collect
When you contact us, place an order or make an enquiry, we may collect information such as:
- Customer name
- Mobile/WhatsApp number
- Delivery address
- Email address, if provided
- Order and product details
- Payment-related information required to confirm an order
We only seek information that is reasonably required for providing our products and services.
2. How We Use Your Information
The information provided by you may be used for:
- Processing and confirming your order
- Arranging delivery of products
- Contacting you regarding your order
- Responding to your enquiries or complaints
- Providing order-related updates
- Maintaining business and transaction records
- Improving our products and customer service
We do not use customer information for purposes unrelated to our business unless permitted by applicable law or with appropriate consent where required.
3. Payment Information
Payments may be processed through third-party payment providers, banks, UPI services or other payment platforms.
Satarangi Art does not intentionally collect or store your complete debit card, credit card, UPI PIN, OTP or banking passwords.
Customers should never share their OTP, UPI PIN, CVV or banking password with Satarangi Art or any person claiming to represent us.
4. Sharing of Information
We may share necessary customer information with trusted service providers only when required to complete a transaction or provide the requested service.
For example, limited information such as name, mobile number and delivery address may be shared with:
- Courier or logistics partners
- Delivery personnel
- Payment service providers
- Technology/service providers supporting our business
We do not sell or rent customer personal information to third parties for their independent marketing purposes.
5. WhatsApp, Calls and Messages
If you contact us through WhatsApp, phone, SMS, social media or other communication channels, we may use the information available through that communication to respond to your enquiry or process your order.
Order-related communication may be sent through phone, WhatsApp, SMS, email or other available communication channels.
6. Product Images and Information
Product images, colours and descriptions are provided for general reference. Actual colour, print, embroidery, texture or appearance may vary slightly depending on photography, lighting and the customer's device display.
As Satarangi Art may operate as a reseller, product availability, specifications and other product information may depend on the respective supplier or manufacturer.
7. Third-Party Websites and Services
Our website, social-media pages or other online channels may contain links or integrations to third-party websites, payment services, courier services or social-media platforms.
Satarangi Art is not responsible for the privacy practices, security or content of third-party platforms. Customers are advised to review the privacy policies of those platforms separately.
8. Data Security
We take reasonable steps to protect customer information from unauthorised access, misuse or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, information provided electronically is shared at the customer's own risk to the extent permitted by applicable law.
9. Data Retention
We may retain customer and transaction information for as long as reasonably necessary for order processing, customer service, accounting, record-keeping, dispute resolution, legal requirements or other legitimate business purposes.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal or business requirements.
10. Customer Requests
If you wish to enquire about the personal information provided by you, request correction of inaccurate information, or raise a privacy-related concern, you may contact us using the details provided below.
We will consider and respond to such requests in accordance with applicable law and the nature of the request.
11. Children's Privacy
Our products and services are intended for general consumers. We do not knowingly seek personal information from children for purposes unrelated to providing our services.
12. Changes to This Privacy Policy
Satarangi Art may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.
Any updated version may be published on our website or other applicable online channel.