At Vibe & Stitch ("we," "our," or "us"), accessible from our online store and mobile platforms, we are committed to protecting the privacy and security of our customers and site visitors ("you" or "your"). This Privacy Policy describes how we collect, use, process, and disclose your personal information when you browse, shop, or interact with our services—including our collection of traditional Indian wear (such as Salwar Suits) and Western fashion apparel.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.
1. Information We Collect
To provide you with a seamless shopping experience and personalized styling recommendations, we collect personal information directly from you, automatically through your device, and from select third parties.
A. Information You Provide directly to Us
Contact Information: Full name, email address, physical delivery address, billing address, and telephone number.
Account & Credentials: Username, password, order history, saved addresses, and wishlist items.
Payment Data: Payment method details, credit/debit card details, UPI IDs, or digital wallet credentials (note: all financial transactions are securely processed via encrypted PCI-DSS compliant third-party payment gateways; we do not store full card details on our servers).
Customer Care Interactions: Information provided when contacting customer support, submitting custom sizing/tailoring feedback, or participating in promotions, surveys, and product reviews.
B. Information Collected Automatically
Device & Usage Data: IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, time spent on pages, and navigation patterns.
Cookies & Tracking Technologies: Web beacons, pixel tags, and local storage data used to maintain cart items, recognize returning shoppers, and deliver tailored promotional material.
2. How We Use Your Information
We use your personal data to fulfill orders, enhance our apparel offerings, and communicate effectively with you:
Purpose / Business Activity
Categories of Data Used
Legal Basis / Rationale
Order Processing & Delivery
Contact Info, Delivery Address, Payment Details
Performance of Contract
Customer Support & Returns
Order History, Communication Logs, Contact Info
Performance of Contract / Legitimate Interest
Personalized Recommendations
Browsing Patterns, Wishlist Items, Sizing Preferences
Legitimate Interest / Consent
Marketing Communications
Email, Phone Number, Interaction History
Consent (Opt-in)
Fraud Prevention & Compliance
Device Data, IP Address, Transaction Logs
Legal Obligation / Legitimate Interest
3. Information Sharing and Disclosure
We respect your personal privacy and do not sell, rent, or trade your personal data to third parties. We share information only under the following strictly defined conditions:
Logistics & Delivery Partners: Courier services, postal networks, and fulfillment centers to deliver your Salwar Suits, dresses, and apparel directly to your doorstep.
Payment Service Providers: Secure payment gateways to authenticate and process billing transactions.
Technical & IT Vendors: Cloud storage providers, analytics tools, and customer service software platforms that maintain our e-commerce platform infrastructure.
Legal & Regulatory Compliance: When required by applicable laws, court orders, subpoenas, or government authorities, or to protect the safety, rights, and property of Vibe & Stitch and our customers.
4. Cookies and Web Analytics
Our website utilizes cookies and similar tracking tools to enrich your browsing experience:
Essential Cookies: Required for fundamental site functions, such as keeping items in your shopping bag during your session.
Performance & Analytics Cookies: Allow us to analyze traffic patterns, popular garment categories, and website speed to improve user experience.
Advertising Cookies: Used to display relevant advertisements for Vibe & Stitch apparel on external ad networks and social media platforms.
You can manage or disable non-essential cookies through your browser settings at any time; however, disabling certain cookies may affect site functionality.
5. Data Security
We implement robust technical, administrative, and physical security safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include Secure Sockets Layer (SSL) encryption for data transmission, access controls, and regular system vulnerability assessments.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete order obligations, resolve disputes, maintain tax/accounting records, and comply with legal requirements.
7. Your Privacy Rights
Depending on your location, you may exercise the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal details.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal and contractual obligations.
Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the "Unsubscribe" link provided in the footer of our promotional communications.
8. Children's Privacy
Our website and services are intended for adult consumers and are not directed to children under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect updates in our operational practices, fashion offerings, or legal regulations. The updated version will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Office:
Brand Name: Vibe & Stitch
Email: helpeasemymart@gmail.com
Corporate Address: Vibe & Stitch Nearby Arjan Garh Metro New Delhi, 110047