PRITIKART TERMS & CONDITIONS
Brand: Pritikart
Owned and Operated By: Pritika Enterprises
Website: https://pritikart.com
Business Model: Third-Party Seller Marketplace
Effective Date: 24 October 2026
Last Updated: 24 October 2026
1. Introduction
Pritikart is a fashion shopping marketplace owned and operated by Pritika Enterprises (“Pritikart”, “we”, “us” or “our”).
These Terms and Conditions govern your access to and use of https://pritikart.com, including browsing products, creating accounts, purchasing products from third-party sellers, making payments and using related marketplace services.
By accessing our website or placing an order, you agree to these Terms, subject to applicable Indian law.
These Terms should be read together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and Cancellation and Payment Policy.
Nothing in these Terms excludes, restricts or waives any consumer right that cannot legally be excluded, restricted or waived.
2. Business and Contact Information
Brand: Pritikart
Legal Operator: Pritika Enterprises
Website: https://pritikart.com
Customer Support Email: support@pritikaenterprises.com
Customer Support Phone: 9662099898
Business Address: [Insert complete registered or principal business address]
Grievance Officer: Mr. Rajkumar
Grievance Email: support@pritikaenterprises.com
Pritika Enterprises will publish the business information, seller disclosures, customer-care details and grievance information required under applicable Indian law.
3. Marketplace Business Model
Pritikart provides an online marketplace through which independent third-party sellers may list and offer fashion and lifestyle products to customers.
Unless a product listing expressly states otherwise, the seller identified on the relevant product page is responsible for offering that product for sale.
Pritikart facilitates product discovery, order placement and related marketplace services, as applicable. Seller identity and other required product and transaction information will be disclosed in accordance with applicable law.
Third-party sellers are responsible for their applicable obligations concerning product authenticity, descriptions, quality, labelling, pricing information, invoicing and fulfilment.
Pritikart remains responsible for the legal obligations applicable to its own marketplace operations. The involvement of independent sellers does not remove consumer rights or automatically exclude Pritikart's statutory responsibilities.
4. Eligibility and Customer Accounts
Customers must have the legal capacity required under applicable law to enter into a purchase transaction.
Users below the age of majority may use the website only with the involvement of a parent or lawful guardian, as permitted by applicable law.
Customers must provide accurate account, billing and delivery information and maintain the confidentiality of their login credentials.
Please notify us promptly if you suspect unauthorised access to your account.
Pritikart may restrict or suspend access where reasonably necessary to address fraud, security risks or unlawful activity, subject to applicable law.
5. Product Listings and Information
Product listings may contain photographs, descriptions, size charts, fabric details, colours, prices, seller information and estimated delivery times.
Pritikart requires sellers to provide accurate and non-misleading product information and takes reasonable steps to display relevant information appropriately.
Customers should review the product description, size chart, material, care instructions, seller information and applicable return conditions before purchasing.
Minor colour variations caused by lighting or screen settings may occur. Such variations do not excuse material misrepresentation or a product that fails to conform to its description.
6. Prices, Taxes and Charges
Product prices, applicable taxes, shipping charges, discounts and other mandatory charges will be disclosed before order confirmation.
The total payable amount will be displayed at checkout.
Pritikart will not impose undisclosed compulsory charges after an order has been placed.
Promotional offers and discounts are subject to their clearly disclosed conditions and applicable consumer protection requirements.
If a genuine pricing or technical error occurs, we will take reasonable steps to resolve the matter lawfully and communicate with affected customers. We will not use an error to disregard mandatory consumer rights or arbitrarily cancel an otherwise valid order.
7. Orders and Confirmation
Placing an order constitutes a purchase request for the selected products.
An automated acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.
Order acceptance, payment status and dispatch information will be communicated through the website or other appropriate channels.
Orders may be cancelled for legitimate reasons, including verified product unavailability, suspected fraud, material technical errors or legal restrictions.
Where an order cannot be fulfilled, the customer will be informed and any eligible refund will be processed in accordance with the applicable policy and law.
Pritikart will not arbitrarily cancel confirmed orders to avoid fulfilling them at an advertised price.
8. Payments
Customers may use the payment methods available at checkout, subject to the relevant payment provider's requirements.
Payments may be processed by authorised third-party payment gateways. Pritikart may receive transaction references and payment-status information to facilitate order processing, reconciliation and refunds.
Customers must use payment methods they are legally authorised to use.
Pritikart will never ask customers to disclose their UPI PIN, banking password or card CVV through ordinary customer-support communications.
If an amount is debited but an order is not confirmed, contact support@pritikaenterprises.com or call 9662099898 with the relevant transaction reference.
Payment failures, duplicate transactions and refunds will be addressed in accordance with applicable payment procedures and law.
9. Shipping and Delivery
Delivery locations, estimated timelines, shipping charges and applicable delivery conditions will be disclosed during checkout or in our Shipping Policy.
Delivery timelines may depend on the seller, product availability, courier serviceability and the customer's location.
Pritikart and the relevant seller will fulfil their respective responsibilities for accepted orders.
Customers must provide accurate delivery details and reachable contact information.
Material delivery delays, failed deliveries and lost shipments will be handled in accordance with the applicable policy and Indian consumer protection law.
10. Return Policy
Pritikart's standard return window is 7 days from the date of delivery for products eligible for return under the applicable product listing and Return Policy.
The applicable return conditions must be clearly disclosed before purchase.
Customers may request a return through their account, where available, or by contacting support@pritikaenterprises.com.
Returns may be available for eligible products in circumstances including:
- The product is defective or damaged.
- The wrong product was delivered.
- The product materially differs from its description.
- The order is incomplete.
- The purchase qualifies under the disclosed return policy.
For voluntary change-of-mind or size-related returns, eligibility depends on the conditions disclosed for the relevant product, subject to mandatory consumer rights.
Returned products should generally be unused, unwashed and accompanied by original tags, packaging and accessories where applicable. These conditions will not be applied unfairly to prevent reasonable product inspection or the exercise of statutory rights.
Certain product categories may have clearly disclosed restrictions on voluntary returns where lawful. Such restrictions will not remove remedies required by law for defective, incorrect, misdescribed or otherwise non-conforming products.
The 7-day return window does not limit any longer period or remedy required by applicable law.
11. Refund Policy
Refunds may be available for approved returns, eligible cancellations, failed fulfilment and other circumstances requiring a refund under the applicable policy or law.
Target refund processing period: 7–15 days.
The refund period will be calculated from the communicated refund approval or other applicable refund-triggering event, subject to statutory requirements.
Eligible refunds will ordinarily be initiated to the original payment method where supported by the payment provider, or through another lawful and appropriate method.
The time taken by a bank or payment provider to credit funds may differ from Pritikart's refund processing time.
Pritikart will not use seller disputes or internal processing delays to avoid refund obligations imposed by applicable law.
Any return shipping deductions or other charges must be disclosed, lawful and consistent with the applicable policy.
12. Exchanges and Replacements
Exchanges or replacements are subject to product availability and the applicable product policy.
If an exchange is unavailable, customers will be informed of the available alternatives, including a refund where required by the applicable policy or law.
Defective, incorrect or materially misdescribed products will be handled in accordance with applicable consumer rights.
13. Cancellation Policy
Customers may request cancellation through their account, where available, or by contacting customer support.
Orders may be cancelled before dispatch where the cancellation facility is available. Requests made after dispatch may be handled under the applicable return procedure.
Pritikart or a seller may cancel an order for legitimate reasons, including verified stock unavailability, suspected fraud or a material technical error.
Eligible prepaid amounts will be refunded in accordance with our Refund Policy and applicable law.
14. Third-Party Seller Responsibilities
Third-party sellers using Pritikart must comply with applicable Indian laws and platform requirements.
Depending on the seller's role and products offered, responsibilities may include:
- Providing accurate seller and product information.
- Offering genuine products and avoiding misleading descriptions.
- Disclosing applicable prices, taxes and product details.
- Complying with relevant product quality, labelling and packaging requirements.
- Fulfilling accepted orders according to the stated conditions.
- Cooperating with legitimate returns, replacements, refunds and complaints.
- Providing required invoices and transaction information.
- Respecting intellectual property rights and consumer protection requirements.
Pritikart may investigate reported violations and take proportionate action against sellers, including restricting listings or suspending marketplace access, subject to applicable law and contractual procedures.
15. Customer Reviews and User Content
Reviews and ratings must reflect genuine experiences and must not contain fraudulent, unlawful, abusive or infringing material.
Pritikart may moderate content in accordance with applicable law and its content policies.
Customers submitting content grant Pritikart a non-exclusive licence to host, display and reproduce that content for operating and promoting the relevant services, subject to applicable law and privacy rights.
Customers retain ownership of content they own.
16. Intellectual Property
The Pritikart brand, original website design, logos, text and other original content may be protected by intellectual property laws.
Third-party trademarks, product photographs and seller-owned content remain the property of their respective owners.
Customers must not commercially reproduce protected content without appropriate permission.
17. Acceptable Use
Customers must not use the platform for fraud, unlawful activities, unauthorised system access, manipulation of orders or reviews, distribution of malicious code or misuse of another person's personal information.
Pritikart may take proportionate action against misuse where justified and legally permitted.
18. Privacy and Personal Information
Personal information is handled in accordance with the Pritikart Privacy Policy and applicable Indian law.
Where consent is required, it will be obtained through an appropriate mechanism.
Relevant order information may be shared with the seller responsible for fulfilling an order, payment providers, courier partners and other service providers where necessary and lawful.
19. Website Availability
Pritikart endeavours to keep the website accessible and functioning reliably but does not guarantee uninterrupted or error-free operation at all times.
Temporary interruptions may occur due to maintenance, upgrades, connectivity issues, cybersecurity incidents or third-party service disruptions.
We will take reasonable steps to restore services and protect customer transactions.
Nothing in this section excludes liability or remedies that cannot lawfully be excluded.
20. Limitation of Liability
Nothing in these Terms excludes or restricts liability or consumer remedies where exclusion or restriction is prohibited by Indian law.
Pritikart's responsibilities will be determined by its actual role, applicable contractual obligations and applicable law.
Nothing in these Terms limits mandatory consumer rights relating to defective, deficient, spurious or misdescribed products, non-delivery or other matters for which remedies are provided by law.
21. Electronic Communications
We may communicate electronically regarding accounts, orders, payments, delivery updates, returns, refunds, security and other service-related matters.
Promotional communications will be sent where legally permitted and where the required consent or other lawful basis exists. Customers may opt out of promotional communications through the available unsubscribe mechanism.
Essential transactional and security communications may continue where appropriate.
22. Changes to These Terms
Pritikart may update these Terms to reflect changes in its services, marketplace operations or applicable law.
The revised version will be published on https://pritikart.com with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
Changes will not retrospectively remove rights already accrued to customers.
23. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Customers may contact Pritikart customer support to seek an appropriate resolution.
If a dispute remains unresolved, customers may pursue remedies through the applicable consumer grievance mechanism, consumer commission, mediation process or competent court or tribunal.
Nothing in these Terms prevents customers from exercising statutory rights or approaching a competent forum.
24. Severability
If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.
25. Grievance Redressal and Contact
For account assistance, order enquiries, payments, returns, refunds or complaints, please contact:
Pritikart — A Brand of Pritika Enterprises
Website: https://pritikart.com
Email: support@pritikaenterprises.com
Phone: 9662099898
Business address: [Insert complete business address]
Grievance Officer
Name: Mr. Rajkumar
Designation: [Confirm official designation]
Email: [Insert designated grievance email]
Address: [Insert applicable business address]
Complaints will be acknowledged and addressed within the applicable statutory timelines.
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Legal notice: These Terms and Conditions are a drafting template, not a legal opinion or certification of compliance. Pritika Enterprises should obtain a qualified Indian legal professional's review before publication, particularly regarding marketplace obligations, seller disclosures, grievance handling, cancellation requirements and refund timelines.