Terms & Conditions

Last Updated: September 21, 2026

Welcome to our online store. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About Our Store

We operate an online platform offering lifestyle and everyday essentials, including healthcare, wellness, sports nutrition, organic products, beauty and personal care, handmade products, and other related products.

We reserve the right to add, modify, or discontinue products and services at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

You are legally capable of entering into a contract under applicable law.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability are accurate.

However:

Product colors and appearance may vary depending on your device or screen.
Minor differences between product images and the delivered product may occur.
Product availability may change without notice.
We reserve the right to correct errors in product information or pricing.

4. Orders

Placing an order constitutes a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Incomplete or incorrect customer information.
Delivery restrictions or other operational reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

5. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, and other charges will be displayed where applicable before the order is completed.

Payments must be made through the payment methods made available on our website.

We are not responsible for failures caused by third-party payment gateways, banks, or payment service providers.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery period shown at checkout or communicated to you.

Delivery times may be affected by:

Incorrect or incomplete delivery addresses.
Weather or natural events.
Courier delays.
Public holidays.
Transportation disruptions.
Circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, tracking information may be provided where available.

7. Returns, Replacements and Refunds

Returns, replacements, and refunds are subject to our applicable Return & Refund Policy.

Customers may be required to provide photographs, videos, order details, or other information to verify damaged, defective, incorrect, or missing products.

Certain products may not be eligible for return due to hygiene, safety, perishability, or other applicable restrictions.

Refunds, when approved, will generally be processed through the original payment method or another method permitted by our payment provider.

8. Healthcare and Wellness Products

Information provided on our website about healthcare, wellness, nutrition, beauty, or personal-care products is intended for general product-information purposes.

We do not provide medical diagnosis or treatment through the website.

Customers should read product labels, instructions, warnings, ingredients, and usage information before using any product and should consult an appropriately qualified professional where necessary.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate name, phone number, email, and delivery information.
Checking products upon delivery.
Using products according to applicable instructions and warnings.
Keeping account credentials confidential.
Ensuring that orders are placed only with authorized payment methods.

10. Intellectual Property

All website content, including logos, text, graphics, photographs, product descriptions, designs, trademarks, and other materials, is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially use our content without prior written permission.

11. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or operation.
Introduce viruses, malicious code, or harmful software.
Copy or scrape website content without permission.
Impersonate another person or provide false information.
Use the website to conduct fraudulent activities.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, technology providers, advertising platforms, or other service providers.

Your use of third-party services may be subject to their respective terms and policies.

We are not responsible for the independent policies, availability, or actions of third-party service providers.

13. Privacy

We collect and use customer information in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as necessary to provide services such as order processing, payment, delivery, customer support, and other legitimate business operations.

14. Promotions and Discounts

Promotional offers, coupons, discounts, and special offers may be subject to additional terms.

We reserve the right to modify, suspend, or withdraw promotions where permitted by applicable law.

Unless specifically stated otherwise, promotions cannot be combined or exchanged for cash.

15. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, technical failures, or other unforeseen events.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on our website with the revised date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection and other mandatory laws.

19. Contact Us

For questions regarding these Terms & Conditions, orders, returns, or customer support, please contact us through the contact details provided on our website.

Business: Prime Healthcare
Website: prime-health.wcommerce.store
Customer Support: 9542929105