Privacy Policy
Last Updated: September 21, 2026
Prime Collection respects your privacy and is committed to protecting the personal information you provide when using our online store.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. About Prime Collection
Prime Collection is an online lifestyle essentials store offering products for everyday living, personal style, home, beauty, accessories, and other lifestyle needs.
Store: https://www.hindustanfactory.com/shop/phanikumar-sametla-s288
2. Information We Collect
When you browse our store, contact us, or place an order, we may collect information such as:
- Name
- Mobile/WhatsApp number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment-related information required to process your order
- Customer-support communications
- Information you voluntarily provide to us
We may also receive technical information such as device type, browser information, IP address, and website usage information where collected by the website platform or service providers.
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders.
- Arrange delivery of products.
- Process payments and refunds.
- Communicate with you about your orders.
- Respond to customer-support enquiries.
- Handle returns, exchanges, and complaints.
- Provide information about products, offers, or services where permitted.
- Improve our products, store, and customer experience.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with applicable legal and regulatory requirements.
4. Payment Information
Payments may be processed through third-party payment providers.
Prime Collection does not intend to store complete debit-card, credit-card, banking passwords, UPI PINs, or other highly sensitive payment credentials on its own systems.
Payment information may be handled directly by the applicable payment service provider according to its privacy policy and security practices.
5. Sharing of Information
We may share necessary information with trusted third parties when required to provide our services, including:
- Delivery and courier partners.
- Payment processors and payment gateways.
- Website and technology service providers.
- Customer-support service providers.
- Professional advisers where necessary.
- Government authorities or law-enforcement agencies where required by applicable law.
We do not intend to sell your personal information to third parties for their independent use.
6. WhatsApp and Customer Support
If you contact us through WhatsApp, your communication may also be subject to WhatsApp's own terms and privacy practices.
You should avoid sending passwords, payment PINs, or other highly sensitive information through WhatsApp or ordinary email.
7. Marketing Communications
Where permitted by applicable law, we may contact you about products, offers, promotions, or updates.
You may request that we stop sending promotional communications by contacting us through the details provided below.
Transactional communications, such as order confirmations, delivery updates, payment notifications, and important service messages, may still be sent when necessary.
8. Cookies and Similar Technologies
Our online store or its service providers may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember certain preferences.
- Understand website usage.
- Improve website performance.
- Support relevant features and services.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing transactions.
- Providing customer support.
- Maintaining business and transaction records.
- Resolving disputes.
- Preventing fraud.
- Meeting legal, tax, accounting, or regulatory obligations.
When information is no longer required, it may be deleted or securely disposed of where appropriate.
11. Your Privacy Choices
Subject to applicable law, you may contact us to:
- Ask about personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
Some information may need to be retained where required by law or where necessary for legitimate business purposes.
12. Children's Privacy
Our store is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
13. Third-Party Websites
Our store may contain links to third-party websites, services, or platforms.
Prime Collection is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
The updated policy will be posted on our store with a revised "Last Updated" date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: Prime Collection
Website: https://www.hindustanfactory.com/shop/phanikumar-sametla-s288
Email: primestarnetworks@gmail.com
WhatsApp: 9542929105
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.