Privacy Policy

Thread & Tread | Last updated: 06-10-2026

1. Introduction

Thread & Tread is an online shop selling ethnic wear and footwear, operated by a group of young enthusiasts and available at https://www.hindustanfactory.com/shop/koustav-dasgupta-qeab (the "Shop"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.

By visiting the Shop or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Shop.

2. Information We Collect

Information you give us. When you place an order, create an account, or contact us, we may collect:

Your name
Delivery and billing address
Phone number and email address
Order details, such as items, sizes, and order history
Messages, reviews, or queries you send to us

Payment information. Payments are processed by the marketplace platform and its payment partners. We do not see or store your full card number, UPI PIN, net banking credentials, or similar sensitive payment details.

Information collected automatically. When you browse the Shop, the platform and its tools may collect technical data such as your IP address, device and browser type, pages viewed, and approximate location. This is usually gathered through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Process, pack, ship, and deliver your orders
Confirm orders and send updates about shipping, delivery, returns, and refunds
Respond to your questions, complaints, and support requests
Handle exchanges, returns, and refunds
Improve our products, sizing guidance, and the Shop experience
Send offers, new arrivals, or festive promotions, only where you have agreed to receive them
Prevent fraud and keep the Shop secure
Meet our legal, tax, and accounting obligations

We do not sell your personal information to anyone.

4. Who We Share Your Information With

We share your information only when needed to run the Shop, and only to the extent necessary:

The marketplace platform that hosts the Shop and processes orders
Payment providers that process your payment
Courier and logistics partners who need your name, address, and phone number to deliver your order
Service providers that help with tasks such as customer communication or analytics
Authorities or legal bodies, if required by law, court order, or to protect our rights or the safety of others

These parties may only use your information to provide their services to us and are expected to protect it.

5. Cookies and Tracking

The Shop and the platform it runs on use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Shop. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Shop work.

6. How Long We Keep Your Information

We keep your personal information only for as long as needed to fulfil your order, handle returns and support, and meet legal, tax, and accounting requirements. After that, we delete it or anonymise it.

7. How We Protect Your Information

We take reasonable steps to protect your information from unauthorised access, loss, or misuse, including limiting who can see order details and relying on the security measures of the platform and its payment partners. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you may:

Ask to see the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information, unless we must keep it for legal reasons
Withdraw your consent to marketing messages at any time by using the unsubscribe option or contacting us
Withdraw consent for us to process your information, understanding that we may then be unable to complete your orders

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time.

9. Children's Privacy

The Shop is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

10. Third-Party Links

The Shop may contain links to other websites or social media pages, including our Instagram or other profiles. We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Shop with the "Last updated" date at the top. Continued use of the Shop after changes means you accept the updated policy.

12. Contact Us and Grievance Officer

If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

Thread and Tread, Grievance Officer

Email:koustavdasgupta0@gmail.com

Phone: 6289420743

We will do our best to acknowledge and resolve your concern within [30] days of receiving it.

13. Governing Law

This Privacy Policy is governed by the laws of INDIA including, where applicable, the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. Any dispute will be subject to the courts of West Bengal.