1.Damaged or Defective Products
• Damaged or defective products qualify for a full refund or replacement
• Evidence required: photos or video taken at the time of delivery or unboxing
• Issues must be reported within 48 hours of delivery
• Hindustan Factory will bear return shipping costs for verified defective or damaged items
• If a replacement is unavailable, a full refund will be issued
2.Customer Shop Order Cancellation
Before Shipping (Processing Status):
• Orders may be cancelled — the customer receives a full refund for prepaid orders
• Contact us via your reseller dashboard or email support with the order ID
• Prepaid orders: Refund processed to the original payment method within 5–7 business days
• COD orders: Cancellation is free — no payment has been collected
After Shipping (Shipped Status):
• Direct cancellation is not available — the return or exchange process must be followed
• The customer may refuse delivery in applicable cases
3.Exchanges and Returns
When a return or exchange is permitted:
• The product arrived damaged or defective
• The wrong product was delivered
• The product does not match the description on the shop page
Return and Exchange Process:
1. The customer contacts the reseller within 48 hours of delivery
2. The reseller informs admin support with photos or video evidence
3. Admin authorises the return or exchange
4. The customer ships the product to the address provided by the supplier
5. The supplier receives and verifies the returned product
6. A refund or replacement is processed based on availability
Return Shipping: Return shipping costs are decided on a case-by-case basis. For confirmed defective or wrong-item cases, Hindustan Factory will bear the return shipping cost.
4.Refund Timeline
• Prepaid order cancellation (before shipping): 5–7 business days to the original payment method
• Approved return refunds: 7–10 business days after the returned product is received and verified
• Duplicate membership charge: 7 business days
• Wallet payout (unused balance): Up to 7 business days after admin approval
Bank processing times may add additional days before funds appear in the customer's account.