Terms & Conditions – Veloura
Effective Date: [DD/MM/YYYY]
Welcome to Veloura. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions and our applicable policies.
1. About Veloura
Veloura is an online fashion and lifestyle store offering products through its website to customers in India.
For the purpose of these Terms:
- "Veloura", "we", "us", "our" means Veloura.
- "Customer", "you", "your" means any person accessing our website or purchasing our products.
2. Website Usage
You agree to use our website only for lawful purposes.
You must not:
- Attempt to gain unauthorized access to our systems
- Misuse the website
- Submit false or misleading information
- Use the website for fraudulent activities
- Copy or reproduce our website content without permission
- Interfere with the security or operation of the website
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, actual product colours may vary slightly due to lighting conditions, photography, device screens and display settings.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities
- Change product availability
- Discontinue products
- Update product information
- Cancel orders where a product becomes unavailable
If an ordered product becomes unavailable after purchase, we will inform you and provide an appropriate resolution, including a refund where applicable.
5. Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
Any applicable shipping charges, taxes, discounts, or promotional offers will be displayed during the applicable stage of checkout.
6. Orders
When you place an order, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue with product availability, pricing, payment, or other circumstances.
Veloura reserves the right to cancel or reject an order in cases including:
- Product unavailability
- Incorrect product pricing
- Payment failure
- Suspected fraudulent activity
- Incorrect customer information
- Delivery restrictions
- Other legitimate operational reasons
7. Customer Information
Customers are responsible for providing accurate information during checkout.
This includes:
- Name
- Mobile number
- Email address
- Complete delivery address
- Pincode
Veloura shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Payments
We may offer multiple payment options, including online payments and Cash on Delivery, depending on availability.
Online payments may be processed through third-party payment gateways.
Orders may be cancelled if payment authorization or confirmation is unsuccessful.
9. Shipping and Delivery
Orders are shipped to the delivery address provided by the customer.
Estimated delivery times may vary depending on:
- Delivery location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Unexpected logistical circumstances
Delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.
10. Cancellation
Order cancellation may be available before the order is processed or shipped, subject to our Cancellation Policy.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
11. Returns and Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Products may be required to meet conditions such as:
- Unused and unworn condition
- Original tags attached
- Original packaging
- No damage, stains, washing, alteration or signs of use
- Return request submitted within the specified return period
Certain products may be marked as non-returnable for hygiene, clearance, promotional, or other applicable reasons.
12. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within the specified period.
We may request photographs, videos, packaging details, order information, or other evidence to verify the issue.
After verification, an appropriate resolution may be provided in accordance with our Return & Refund Policy.
13. Intellectual Property
All content available on the Veloura website, including:
- Brand name
- Logo
- Product photographs
- Product descriptions
- Graphics
- Designs
- Website layout
- Text
- Promotional materials
is owned by or licensed to Veloura and may not be reproduced, copied, modified, distributed, or commercially used without prior written permission.
14. Promotions and Discounts
Promotional offers, discount codes, sale prices, and other offers may have additional terms and conditions.
Veloura reserves the right to modify, suspend, or withdraw promotional offers where permitted.
15. Limitation of Liability
Veloura will make reasonable efforts to provide accurate information and reliable services.
However, we are not responsible for delays, interruptions, technical problems, or circumstances beyond our reasonable control.
16. Changes to These Terms
Veloura reserves the right to update these Terms & Conditions from time to time.
The updated version will be published on this page and will become effective from the stated effective date.
17. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
18. Contact Us
Veloura
Email: shop.veloura@gmail.com
Phone/WhatsApp: 7483981064
Business Address: Bengalore, 560057