Privacy Policy
Veloura ("Veloura", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Pincode and city/state
- Order details and purchase history
- Payment and transaction information
- Customer support communications
- Information voluntarily provided through forms, reviews, or other interactions
We may also automatically collect certain technical information, such as IP address, browser type, device information, website usage information, and cookies.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Confirm and track your orders
- Arrange shipping and delivery
- Process payments, refunds, returns and exchanges
- Provide customer support
- Respond to your enquiries
- Improve our products, services and website
- Prevent fraudulent or unauthorized transactions
- Send order-related notifications
- Send promotional communications where permitted and where you have opted in
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through secure third-party payment gateways. Veloura does not intentionally store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on its own servers.
Payment information is handled according to the applicable payment provider's security and privacy policies.
4. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website and technology service providers
- Customer support providers
- Analytics and marketing service providers
- Government authorities or law-enforcement agencies where required by law
We do not sell or rent your personal information to third parties.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website functionality
- Understand website traffic and usage
- Provide relevant marketing and promotional experiences
You may be able to manage cookies through your browser settings.
6. Data Security
Veloura takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. Veloura is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
9. Your Rights
Subject to applicable laws, you may contact us to:
- Request information about your personal data
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent for certain communications
- Raise concerns regarding the handling of your personal information
10. Children's Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children without appropriate parental or guardian involvement.
11. Changes to This Privacy Policy
Veloura may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Veloura
Email: shop.veloura@gmail.com
Phone/WhatsApp: 7483981064
Business Address: Bengalore, 560057