Welcome to [Rasanda]. We operate the e-commerce website
These Terms and Conditions ("Terms") govern your access to and use of our Website and services. By accessing, browsing, or purchasing from our Store, you ("the Customer", "User") agree to be bound by these Terms, along with our Privacy Policy and Shipping/Refund Policies.
---
### 1. Business Structure & Dropshipping Model
* **Independent Retailer:** We operate as an independent online retail store utilizing a dropshipping business model.
* **Order Fulfillment:** We do not maintain physical inventory or stock of the items displayed on this Website. When you place an order, we purchase the item from our trusted third-party suppliers or manufacturing partners, who then ship the product directly to your designated address.
* **Contract of Sale:** Your purchase constitutes a contract of sale between you and the Store, subject to these Terms.
---
### 2. Eligibility & Account Responsibilities
* **Age Requirement:** By using this Website, you represent that you are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
* **Account Security:** If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
* **Accuracy of Information:** You agree to provide current, complete, and accurate purchase and account information for all transactions made at our Store.
---
### 3. Product Display, Accuracy, and Pricing
* **Visual Representation:** We make every effort to display the colors, features, and details of our products as accurately as possible. However, actual colors and appearances may vary depending on your device's display screen.
* **Pricing & Availability:** All prices listed on the Website are in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
* **Typographical Errors:** In the event a product is listed at an incorrect price or with incorrect description details due to typographical or supplier error, we reserve the right to refuse or cancel any orders placed for that product.
---
### 4. Ordering, Payment, and Taxation
* **Order Acceptance:** Receipt of an order confirmation does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order for any reason, including product unavailability or suspected fraud.
* **Payment Processing:** Payments are securely processed through integrated third-party payment gateways. You agree to pay all charges incurred at the prices in effect when such charges are incurred.
* **Taxes & Duties:** Prices may or may not include Goods and Services Tax (GST) as specified during the checkout process. For certain internationally shipped dropshipped items, you acknowledge that customs duties, import handling fees, or local taxes may apply upon delivery, which are the sole responsibility of the customer.
---
### 5. Shipping, Delivery, and Cross-Border Sourcing
* **Delivery Timelines:** Because products are shipped directly from external suppliers (some of which may be located internationally), delivery times may vary significantly from standard domestic shipping estimates. Estimated delivery dates are indicative and not guaranteed.
* **Delays:** We are not liable for shipping delays caused by customs clearance procedures, logistics disruptions, carrier issues, weather, or other events beyond our reasonable control.
* **Incorrect Address:** We are not responsible for non-delivery or lost shipments resulting from an incorrect, incomplete, or invalid shipping address provided by you.
---
### 6. Cancellations, Returns, and Refunds
* **Cancellation Window:** Orders cannot be cancelled or modified once they have been processed and dispatched to our third-party suppliers for fulfillment.
* **Return & Refund Policy:** All returns, damages, or missing item claims are strictly governed by our standalone **Refund Policy**. Due to the nature of dropshipping, items must be returned to the address designated by our support team, which may differ from our business office address.
* **Proof of Damage:** To claim a refund or replacement for damaged items, you must provide clear photographic or video proof (including an unboxing video) to our support team within the timeframe specified in our Refund Policy.
---
### 7. Intellectual Property Rights
* **Content Ownership:** All content present on this Website—including logos, graphics, text, images, product descriptions, layouts, and software—is the property of the Store or its content suppliers and is protected by copyright, trademark, and intellectual property laws of India.
* **Prohibited Use:** You may not copy, reproduce, distribute, modify, or exploit any part of our website or its content for commercial purposes without our express written consent.
---
### 8. Limitation of Liability & Indemnification
* **Disclaimer of Warranties:** Our website and products are provided on an "as is" and "as available" basis without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
* **Liability Cap:** To the maximum extent permitted by applicable Indian law, the Store, its proprietors, or employees shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or purchased products. Our total liability shall not exceed the amount paid by you for the specific product in question.
* **Indemnification:** You agree to indemnify and hold harmless the Store from any claims, losses, or demands (including legal fees) arising out of your breach of these Terms or your violation of any law.
---
### 9. Governing Law & Dispute Resolution
* **Jurisdiction:** These Terms and your relationship with the Store shall be governed by and construed in accordance with the laws of India.
* **Dispute Venue:** Any legal actions, disputes, or claims arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in **[Insert Your City/State, India]**.
---
### 10. Contact Information
For any questions, clarifications, or feedback regarding these Terms and Conditions, please contact us at:
* **Store Name: Rasanda
* **Email : info@rasanda.com