Terms & Conditions
Last Updated: [07-10-2026]
Welcome to Zilvelle. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions.
1. Products & Orders
Zilvelle offers women’s clothing and fashion products through its website.
We make reasonable efforts to display product images, colors, sizes, descriptions, and other details accurately. However, slight variations in color may occur due to lighting, photography, or different screen settings.
An order will be considered confirmed once the order has been successfully placed and accepted by Zilvelle.
2. Cash on Delivery (COD)
Cash on Delivery (COD) is available on eligible orders and locations.
COD availability may depend on the delivery address, order value, and other applicable conditions.
Customers are requested to provide a correct and reachable phone number and complete delivery address while placing a COD order.
3. Return & Refund Policy
All Items Are Non-Refundable & Non-Returnable
All Zilvelle products are non-returnable and non-refundable, except in cases where the product received is defective.
We do not accept returns or provide refunds for:
- Change of mind
- Incorrect size selected by the customer
- Color preference
- Product not matching personal expectations
- Incorrect product selection by the customer
- Any other reason that does not involve a genuine manufacturing or product defect
Defective Product
If you receive a defective product, you must inform Zilvelle within 7 days of receiving the order.
To request a return/refund for a defective product, the customer must provide clear proof of the defect.
The proof should include:
- A clear, continuous unboxing video showing the package and product
- Clear and visible footage/photos showing the defect
- Order details or order number
- Any other information reasonably requested by Zilvelle for verification
The defect must be clearly visible and verifiable from the submitted proof.
Claims without sufficient or clear proof may not be accepted.
4. Unboxing Video Requirement
Customers are strongly advised to record a clear, continuous unboxing video from the opening of the package until the product is fully inspected.
The video should clearly show:
1. The sealed package before opening
2. The package being opened
3. The product received
4. The alleged defect clearly visible on the product
If the required proof is not provided, Zilvelle may be unable to approve a defective-product return or refund.
5. Refund for Approved Defective Products
If Zilvelle verifies and approves a genuine defect, the customer will be eligible for a refund for the defective product, subject to the applicable verification process.
Refunds will be processed through the applicable payment/refund method within a reasonable processing period.
No refund will be provided for products that are not verified as defective.
6. Product Condition
Products submitted for an approved defective-product claim must be returned in the condition specified by Zilvelle.
Products that have been used, washed, altered, damaged by the customer, or otherwise mishandled may not qualify for a defective-product refund unless the issue itself is determined to be a manufacturing defect.
7. Delivery
Zilvelle will make reasonable efforts to deliver orders within the estimated delivery timeframe.
Delivery times may vary depending on the customer's location, courier services, weather, operational delays, or circumstances beyond our control.
8. Incorrect Address or Unsuccessful Delivery
Customers are responsible for providing accurate delivery information.
Zilvelle will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address, incorrect contact information, or the customer being unavailable to receive the order.
9. Order Cancellation
Orders may not be cancellable once they have been processed or shipped.
For COD orders, repeated refusal or failure to accept orders may affect the customer's ability to place future COD orders with Zilvelle.
10. Changes to Terms & Conditions
Zilvelle reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page with the updated date.
11. Contact Us
For questions regarding orders, defective products, returns, or refunds, please contact us:
Brand: Zilvelle
By placing an order on Zilvelle, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.