Privacy Policy
Last Updated 7-10-2026
At Zilvelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website [Website URL].
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide when contacting our customer support
- Device, browser, IP address, and website usage information through cookies and similar technologies
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and update your orders
- Provide customer support
- Process refunds, returns, and exchanges
- Send important information regarding your orders
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Send promotional offers and marketing communications, where permitted and where you have provided consent
- Comply with applicable laws and legal requirements
3. Payment Information
Payments may be processed through third-party payment service providers. Zilvelle does not intentionally store your complete debit card, credit card, UPI, or banking credentials on its own servers.
Payment information is handled by the respective payment provider according to its privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third-party service providers, such as:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technology providers
- Customer support and communication providers
- Analytics and marketing service providers, where applicable
These parties may receive only the information necessary to perform their services.
We may also disclose information when required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of Zilvelle, our customers, or others.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
8. Third-Party Links
Our website may contain links to third-party websites or services. Zilvelle is not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their respective privacy policies before providing any personal information.
9. Children's Privacy
Our website is intended for general audiences and is not knowingly designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent for certain communications
- Opt out of promotional communications
To make a privacy-related request, contact us using the details below.
11. Marketing Communications
If you subscribe to our promotional communications, we may send you information about new products, offers, discounts, and other updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updated Privacy Policy will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Brand: Zilvelle
By using our website, you acknowledge that you have read and understood this Privacy Policy.