TERMS & CONDITIONS
DGNITY – PREMIUM ETHNIC WEAR
Last Updated: 23 October 2026
1. Introduction
Welcome to Dgnity, a premium women's ethnic wear shop operating through the Hindustan Factory platform.
These Terms & Conditions govern your access to and use of our shop, including browsing products, placing orders, and communicating with us regarding purchases.
By accessing our shop or placing an order, you agree to these Terms & Conditions and the applicable policies of Hindustan Factory.
2. Products and Descriptions
Dgnity offers women's ethnic wear and related fashion products.
We make reasonable efforts to display product descriptions, images, colours, sizes, fabrics, and other details accurately. However:
- Actual colours may vary slightly due to screen settings and lighting.
- Minor variations in appearance, embroidery, prints, or finishing may occur.
- Product availability, sizes, and designs may change without prior notice.
- Product images should be considered representative unless a specific product listing states otherwise.
Customers are encouraged to review the product description, size information, and other details before placing an order.
3. Pricing and Payments
Product prices, applicable taxes, delivery charges, discounts, and other charges, where applicable, will be displayed or communicated through the platform's checkout process.
The amount payable at checkout will be subject to the applicable platform and payment terms.
We reserve the right to correct genuine pricing or listing errors, subject to applicable law and platform procedures. If an error affects an order already placed, the customer will be informed and the issue will be handled in accordance with applicable law and platform policy.
Payments may be processed through Hindustan Factory or its authorised payment providers. Available payment methods may vary by product or order.
4. Order Placement and Confirmation
Customers are responsible for providing accurate contact details, delivery addresses, and other information required to place an order.
An order request does not necessarily mean that the order has been finally accepted or dispatched.
Order confirmation, processing, and fulfilment are subject to product availability, payment verification where applicable, and the platform's order-management procedures.
If an order cannot be fulfilled, the customer will be notified through the available communication channel and any applicable refund will be handled under the relevant platform policy.
5. Shipping and Delivery
Orders are shipped through the fulfilment and delivery arrangements available on Hindustan Factory.
- Estimated delivery timelines are indicative and may vary by location.
- Delays may occur due to logistics, weather, operational issues, or circumstances beyond reasonable control.
- Customers must provide a complete and accurate delivery address and contact number.
- Customers should follow the available tracking and delivery instructions.
Dgnity does not guarantee a particular delivery date unless expressly confirmed through an authorised channel.
6. Cancellation Policy
Order cancellation requests are subject to the product's status and the cancellation rules applicable on Hindustan Factory.
Customers should submit cancellation requests as early as possible through the platform's prescribed process.
Orders that have already been dispatched or reached a stage where cancellation is unavailable may not be eligible for cancellation.
Any cancellation charges, deductions, or refunds will be governed by the applicable product and platform policy and applicable law.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to the eligibility conditions and procedures applicable to the relevant product and Hindustan Factory.
Customers should check the product listing and applicable return policy before placing an order.
Where a return or exchange is permitted:
- The request must be raised within the applicable time limit.
- The product may need to meet the prescribed condition and packaging requirements.
- Proof of purchase, photographs, or other supporting information may be requested where reasonably necessary.
- Refunds, where approved, will be processed according to the applicable platform and payment-provider procedures.
Products that are damaged, defective, incorrect, or materially different from their description should be reported through the available support process as soon as reasonably possible.
No provision in these Terms & Conditions is intended to remove any consumer right available under applicable law.
8. Product Quality and Availability
We aim to offer products that reasonably match their descriptions and listings.
Availability may depend on stock, supplier arrangements, and fulfilment operations. If a product becomes unavailable after an order is placed, the issue will be handled through the applicable platform procedure, including cancellation or refund where required.
Any product-specific warranty or quality assurance will apply only where expressly stated in the relevant listing or accompanying documentation.
9. Customer Responsibilities
Customers agree to:
- Provide truthful and accurate order information.
- Use the shop for lawful purposes.
- Avoid fraudulent orders, payment misuse, or false claims.
- Avoid attempting to disrupt the platform or misuse its services.
- Follow the applicable platform policies and delivery instructions.
We may refer suspected fraud, abuse, or unlawful activity to the relevant platform or competent authorities where appropriate.
10. Promotions, Offers, and Discounts
Promotional offers, discounts, and special deals may be available from time to time.
Each offer may have its own eligibility requirements, validity period, product restrictions, or other conditions. Offers cannot be assumed to be applicable to every product or order.
Any promotion will be subject to its stated conditions and applicable platform rules.
11. Intellectual Property
Brand names, original promotional content, logos, graphics, and other materials associated with Dgnity may be protected by applicable intellectual property laws.
No material from our shop may be copied, reproduced, or commercially used without the required permission, except as permitted by law.
Product images and materials belonging to third parties remain subject to their respective rights.
12. Third-Party Platform
Dgnity operates through Hindustan Factory. Platform access, account management, payment processing, fulfilment, and other platform services may be governed by Hindustan Factory's own terms, policies, and procedures.
Where a matter is controlled by the platform or its service providers, customers may need to use the relevant platform support channel.
These Terms & Conditions do not replace Hindustan Factory's official terms or policies.
13. Limitation of Liability
To the extent permitted by applicable law, Dgnity will not be responsible for indirect losses arising from circumstances beyond its reasonable control, including third-party service interruptions or delivery delays.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or affects any mandatory consumer rights.
14. Privacy
Personal information associated with orders and customer enquiries will be handled in accordance with our Privacy Policy and the applicable privacy practices of Hindustan Factory and its service providers.
Please review our separate Privacy Policy for further details.
15. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our shop operations, products, platform arrangements, or applicable legal requirements.
The updated version and revision date will be published on our shop page. Changes will be subject to applicable law and any mandatory notice requirements.
16. Governing Law and Disputes
These Terms & Conditions are subject to the laws of India.
Any dispute will be addressed through the applicable customer support and dispute-resolution procedures, subject to the jurisdiction of competent courts and applicable consumer protection laws.
Nothing in this section limits a customer's statutory right to seek relief before an appropriate consumer commission or other competent authority.
17. Contact Information
For product enquiries, order-related questions, cancellation requests, or return and refund assistance, please contact us through the customer support channel available on our Hindustan Factory shop page.
Brand Name: Dgnity
Business Category: Premium Women's Ethnic Wear
Platform: Hindustan Factory
Shop Profile: https://www.hindustanfactory.com/profile
By placing an order through our shop, you acknowledge that you have read and understood these Terms & Conditions.