PRIVACY POLICY
DGNITY – PREMIUM ETHNIC WEAR
Last Updated: 23 October 2026
1. Introduction
Welcome to Dgnity, your destination for premium women's ethnic wear. Our online shop operates through the Hindustan Factory platform.
We respect your privacy and are committed to protecting the personal information of our customers and visitors. This Privacy Policy explains how information may be collected, used, shared, and protected when you browse our shop or place an order.
By using our shop, you acknowledge this Privacy Policy.
2. Information We Collect
When you visit our shop, enquire about a product, or place an order, the following information may be collected where necessary:
- Name and contact number.
- Email address, if provided.
- Shipping and delivery address.
- Product selection, size, colour, and order details.
- Order status and purchase history.
- Payment status and transaction reference, where applicable.
- Customer support messages, feedback, and complaints.
- Technical information collected by the platform, such as device, browser, and usage data.
We aim to collect only the information reasonably necessary to provide our services and fulfil orders.
3. How We Use Your Information
Your information may be used to:
- Process and manage product orders.
- Arrange product packing, shipping, and delivery.
- Provide order confirmations and delivery updates.
- Respond to product enquiries and customer support requests.
- Coordinate eligible cancellations, returns, exchanges, and refunds under the applicable policies.
- Investigate suspected fraudulent orders or misuse.
- Improve our product selection and customer experience.
- Meet applicable legal, tax, and record-keeping requirements.
4. Orders, Shipping, and Delivery
Dgnity operates through Hindustan Factory, which provides platform and order-fulfilment services.
Relevant order and delivery information may be processed by Hindustan Factory, its suppliers, warehouse or fulfilment partners, and delivery companies to enable the successful fulfilment of your order.
Delivery timelines, tracking, cancellations, and return eligibility may depend on the product, supplier, delivery partner, and applicable platform policies.
5. Payment Information
Payments and order transactions may be handled through Hindustan Factory and its authorised payment service providers, depending on the payment method selected.
Dgnity does not request customers to disclose their UPI PIN, banking password, OTP, or complete card security credentials through chat or customer support.
Payment information is subject to the privacy and security practices of the relevant payment provider and platform.
6. Sharing of Personal Information
We do not sell customers' personal information as a business practice.
Information may be shared, where necessary, with:
- Hindustan Factory: For shop operations, order management, and platform services.
- Suppliers and fulfilment partners: To prepare and dispatch products.
- Delivery partners: To deliver orders and provide tracking updates.
- Payment service providers: To process and verify transactions.
- Customer support providers: To resolve order-related issues.
- Government or regulatory authorities: Where disclosure is required by applicable law.
Information will be shared for relevant operational, service, or legal purposes.
7. Data Security
We rely on reasonable safeguards and the security measures available through the platform and relevant service providers to help protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security against every possible threat.
8. Data Retention
Personal information may be retained for as long as reasonably necessary to fulfil orders, resolve disputes, provide support, maintain transaction records, prevent fraud, and comply with applicable legal obligations.
Where information is no longer required, it may be deleted or anonymised, subject to applicable retention requirements and platform procedures.
9. Cookies and Technical Information
Hindustan Factory may use cookies and similar technologies to support website functionality, analytics, security, and user experience.
Such technologies are governed by the platform's applicable policies and settings. Customers may also manage certain cookies through their browser settings, where available.
10. Third-Party Services
Our shop operates on Hindustan Factory and may depend on third-party payment, shipping, and other service providers.
These providers may process information under their own privacy policies and applicable terms. We encourage customers to review the relevant policies when using third-party services.
11. Your Privacy Choices and Rights
Subject to applicable law and the platform's procedures, customers may request access to or correction of their personal information and may request deletion where legally permissible.
Requests relating to information held by Hindustan Factory, payment providers, or delivery partners may need to be submitted to the relevant service provider.
Certain information may need to be retained to complete transactions or meet legal obligations.
12. Children's Privacy
Our shop is intended for general customers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.
13. Changes to This Policy
We may update this Privacy Policy when our business practices, platform arrangements, or legal requirements change.
The latest version and its effective date will be published on our shop page. Customers are encouraged to review this policy periodically.
14. Contact and Privacy Requests
For questions concerning Dgnity products or orders, please contact us through the support channel available on our Hindustan Factory shop page.
Brand Name: Dgnity
Business Category: Premium Women's Ethnic Wear
Platform: Hindustan Factory
Shop Profile: https://www.hindustanfactory.com/profile
For information collected or managed directly by Hindustan Factory, customers may also consult the platform's official Privacy Policy:
https://www.hindustanfactory.com/privacy-policy
Dgnity is committed to respecting customer privacy and handling personal information responsibly.