Privacy Policy
AnSayé Collections
Elegance Woven in Tradition
Effective Date: 22 October 2026
1. Introduction
Welcome to AnSayé Collections. We respect your privacy and are committed to protecting the personal information you share with us when browsing our store, placing an order, or contacting us.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with AnSayé Collections through our online store operated using the Hindustan Factory reseller program.
2. Information We Collect
Depending on your interaction with our store, we may collect the following information:
- Personal information: Name, telephone number, email address, and delivery address.
- Order information: Products ordered, order details, delivery status, and relevant transaction information.
- Customer communications: Messages, enquiries, complaints, and feedback you send to us.
- Technical information: Limited device, browser, and usage information collected by the platform, where applicable.
Please do not send us passwords, PINs, or complete payment-card details through messages or social media.
3. How We Use Your Information
We may use your information to:
- Process and coordinate your orders.
- Arrange delivery and communicate order updates.
- Respond to customer enquiries and complaints.
- Coordinate cancellations, returns, exchanges, and refunds where applicable.
- Prevent fraud and misuse of our services.
- Comply with applicable legal and regulatory obligations.
- Improve our customer service and shopping experience.
We will use your information for marketing communications only where permitted by applicable law and, where required, with your consent.
4. Sharing of Information
To fulfil your order, relevant information may need to be shared with:
- Delivery and logistics providers.
- Payment service providers handling transactions.
- Technology service providers supporting the online store.
- Government authorities or other parties where legally required.
We do not sell customers' personal information as a business practice. Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.
The privacy practices of Hindustan Factory and other third-party services may be governed by their own policies.
5. Payments
Payments are handled through the payment methods made available at checkout or through the applicable reseller program. We do not intend to store complete payment-card details, UPI PINs, or banking passwords.
Payment information may be processed by the relevant payment provider in accordance with its security practices and privacy policy.
6. Cookies and Technical Data
The platform or third-party services may use cookies or similar technologies to operate the store, maintain security, and understand usage. Their use depends on the platform's configuration and applicable settings.
You can manage cookies through your browser settings where supported.
7. Data Security and Retention
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, or loss.
Information is retained only for as long as reasonably necessary for order fulfilment, customer support, dispute resolution, recordkeeping, and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.
No online transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information that we hold about you. You may also withdraw consent where processing relies on consent.
Some information may need to be retained to meet legal obligations or resolve outstanding transactions.
To make a privacy-related request, contact us using the details provided at the end of this policy.
9. Third-Party Websites and Services
Our store may link to third-party websites or services. We are not responsible for the privacy practices or content of services that we do not operate. Please review their policies before sharing personal information.
10. Children's Privacy
Our store is intended for general shoppers and is not knowingly directed at children in circumstances where parental consent is legally required. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, platform arrangements, or legal requirements. The revised version will be published with an updated effective date.
12. Contact Us
For questions, complaints, or requests relating to this Privacy Policy, please contact:
Store Name: AnSayé Collections
Tagline: Elegance Woven in Tradition
Email: shopriva.in@gmail.com
Contact Number: 9136008665