TERMS & CONDITIONS
Last Updated: 12 October 2026
1. ABOUT OUR SHOP
Our shop operates through the Hindustan Factory reseller platform using a dropshipping business model.
We act as a reseller and accept customer orders through our online shop. We do not manufacture, maintain physical inventory, pack, warehouse, or personally ship the products.
Product fulfilment and shipping are handled by Hindustan Factory and its associated suppliers or service providers.
2. PRODUCT INFORMATION
Product descriptions, photographs, availability, and pricing are displayed through our shop using information provided through the platform.
Product availability and fulfilment are subject to supplier stock and the applicable platform procedures.
3. ORDER PROCESSING
Customers place orders through our online shop. Orders are processed through the Hindustan Factory platform and fulfilled by the relevant supplier.
Order confirmation and fulfilment are subject to product availability, payment status, and the applicable platform procedures.
4. PAYMENTS
Payment methods, including Cash on Delivery or online payment, depend on the options available through the platform.
Payments are processed according to the applicable payment and order-processing arrangements.
Customers should review the final order amount and any applicable charges before confirming a purchase.
5. PACKAGING AND SHIPPING
Hindustan Factory and its associated suppliers or delivery partners are responsible for the operational fulfilment arrangements, including product packing, dispatch, and shipping.
We do not personally pack or dispatch products.
Delivery times may vary depending on the delivery location, supplier availability, and courier operations.
For delivery-related enquiries, customers may contact us so that we can coordinate with the relevant platform or supplier.
6. CANCELLATIONS, RETURNS AND REFUNDS
Order cancellations, returns, replacements, and refunds are handled according to the applicable Hindustan Factory platform and supplier policies.
Customers should report damaged, defective, incorrect, or missing products promptly through the applicable support procedure.
We will assist customers in communicating with the platform or supplier where necessary.
All cancellation, return, replacement, and refund requests remain subject to applicable policies and laws. Nothing in these terms removes any consumer rights available under applicable law.
7. OUR ROLE AND RESPONSIBILITIES
We operate as a reseller and facilitate customer orders through the Hindustan Factory platform.
We do not independently control the platform's inventory, warehouses, packaging operations, courier services, or payment-processing systems.
Operational issues concerning product availability, packing, dispatch, shipping, and platform-managed payments must be referred to the relevant platform, supplier, or service provider.
However, these provisions do not exclude any legal responsibilities that may apply to us as a seller or reseller under applicable law.
8. CUSTOMER RESPONSIBILITIES
Customers must provide accurate contact details and delivery addresses when placing orders.
Customers should check product information, pricing, and order details before confirming their purchases.
9. PRIVACY
Customer information is processed in accordance with our Privacy Policy and the applicable privacy policies of Hindustan Factory and relevant service providers.
10. CHANGES TO THESE TERMS
These Terms & Conditions may be updated when necessary. Updated terms will be published on our shop page.
11. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of India. Disputes shall be handled by the appropriate authorities or courts in accordance with applicable law.
12. CONTACT
For all enquiries or complaints relating to products, order processing, payments, packaging, shipping, cancellations, returns, replacements, and refunds, customers should contact Hindustan Factory directly through its official website or customer support channels.
Hindustan Factory and its relevant suppliers or service providers handle these operational matters in accordance with their applicable policies and legal obligations.