ECOMFY – PRIVACY POLICY, SHIPPING POLICY, RETURN, REPLACEMENT & REFUND POLICY
Last Updated: October 2026
1. About Ecomfy
Ecomfy is committed to providing a safe, secure, and transparent shopping experience for our customers. By placing an order on Ecomfy, you agree to the policies described below.
PRIVACY POLICY
Information We Collect
When you place an order or create an account, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Payment Information
- Order History
- Device and Browser Information
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and tracking details
- Improve our products and services
- Prevent fraud and unauthorized activities
Data Protection
Your personal information is stored securely and is not sold, rented, or shared with third parties except:
- Payment Gateway Providers
- Courier & Logistics Partners
- Government Authorities (if legally required)
Marketing Communications
You may receive promotional emails, SMS, or WhatsApp messages from Ecomfy. You can unsubscribe at any time.
Cookies
Our website may use cookies to improve browsing experience, remember preferences, and analyze website traffic.
SHIPPING POLICY
Order Processing
- Orders are processed within 1–3 business days after successful payment verification.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery time:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
- Remote Areas: 7–15 business days
Delivery times may vary due to weather, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
Customers will receive shipment tracking details through SMS, Email, or WhatsApp once the order is dispatched.
ORDER CANCELLATION POLICY
Customer Cancellation
Orders can be cancelled:
- Before dispatch – Full refund available.
- After dispatch – Cancellation may not be possible and customers must follow the return process after delivery.
Ecomfy Cancellation
Ecomfy reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent transactions
- Incomplete customer information
In such cases, a full refund will be issued.
RETURN POLICY
Return Eligibility
Customers may request a return within 7 days from the date of delivery if:
- The product is damaged.
- The product is defective.
- The wrong product was delivered.
- The product is significantly different from its description.
To qualify for return:
- Product must be unused.
- Original packaging, tags, and accessories must be included.
- Proof of purchase/order number must be provided.
Non-Returnable Items
The following products are not eligible for return unless received damaged or defective:
- Personal care items
- Cosmetics and beauty products
- Innerwear
- Customized or personalized products
- Gift cards
- Clearance or sale items
REPLACEMENT POLICY
Replacement requests are accepted within 7 days of delivery for:
- Damaged products
- Defective products
- Incorrect products delivered
Customers must provide:
- Order number
- Product photographs
- Unboxing video (recommended)
Replacement approval is subject to quality verification.
REFUND POLICY
Refund Process
After receiving and inspecting the returned item:
- Refunds are processed within 5–7 business days.
- Refunds are credited to the original payment method.
COD Orders
For Cash on Delivery (COD) orders:
- Refunds will be issued through UPI or Bank Transfer.
- Customers must provide valid bank details or UPI ID.
Partial Refunds
Partial refunds may be issued if:
- Product is returned incomplete.
- Original accessories are missing.
- Product shows signs of misuse.
DAMAGED OR INCORRECT PRODUCT CLAIMS
Customers must report damaged, defective, or incorrect items within 48 hours of delivery.
Please share:
- Order Number
- Product Photos
- Packaging Photos
- Unboxing Video (if available)
Failure to provide evidence may affect claim approval.
CONTACT US
For any questions regarding orders, returns, replacements, refunds, or privacy concerns, contact:
Ecomfy Customer Support
Email: zentroshopping25@gmail.com
WhatsApp: +91 7005538037
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
By using Ecomfy, you acknowledge and agree to this Privacy, Shipping, Return, Replacement, and Refund Policy.