Refund & Cancellation Policy ↩️

Hindustan Factory is a reseller–supplier platform operated by Hafco Etail Pvt Ltd. Refund and cancellation rules vary depending on the type of transaction.

For any refund-related query, contact us at info@hafcoetail.com or WhatsApp +91 96995 99344.

• The Pro membership fee (Offer ₹199, Price ₹999) is completely non-refundable once payment is completed

• No refund will be issued regardless of whether you use the platform or not

• Membership benefits are activated immediately upon successful payment

• Exception: If you are charged twice due to a technical error, the duplicate amount will be refunded within 7 business days

Wallet top-ups are processed through manual bank transfer or UPI, with admin approval:

• Submit payment proof after transferring funds to the company account shown in your dashboard

• Your wallet is credited only after admin verifies and approves the payment

• Once credited, wallet top-up amounts are non-refundable

• If your transfer fails or is rejected before approval, no amount is credited and you may retry or request a reversal from your bank

• If an incorrect amount is credited due to our error, we will correct the wallet balance upon verification

• Unused wallet balance may be withdrawn via a payout request (minimum ₹100), subject to admin approval — this is not a refund to the original payment method

• Wallet balance already used for bookings cannot be refunded

• Booking rent (₹0.30 per unit per day after the 3-day free period) is non-refundable

• No charge applies if the booking is released within the free period

• Rent charges are deducted automatically from your wallet balance

Before Shipping (Processing Status):

• Orders may be cancelled — the customer receives a full refund for prepaid orders

• Contact us via your reseller dashboard or email support with the order ID

• Prepaid orders: Refund processed to the original payment method within 5–7 business days

• COD orders: Cancellation is free — no payment has been collected

After Shipping (Shipped Status):

• Direct cancellation is not available — the return or exchange process must be followed

• The customer may refuse delivery in applicable cases

When a return or exchange is permitted:

• The product arrived damaged or defective

• The wrong product was delivered

• The product does not match the description on the shop page

Return and Exchange Process:

1. The customer contacts the reseller within 48 hours of delivery

2. The reseller informs admin support with photos or video evidence

3. Admin authorises the return or exchange

4. The customer ships the product to the address provided by the supplier

5. The supplier receives and verifies the returned product

6. A refund or replacement is processed based on availability

Return Shipping: Return shipping costs are decided on a case-by-case basis. For confirmed defective or wrong-item cases, Hindustan Factory will bear the return shipping cost.

• Prepaid order cancellation (before shipping): 5–7 business days to the original payment method

• Approved return refunds: 7–10 business days after the returned product is received and verified

• Duplicate membership charge: 7 business days

• Wallet payout (unused balance): Up to 7 business days after admin approval

Bank processing times may add additional days before funds appear in the customer's account.

• Damaged or defective products qualify for a full refund or replacement

• Evidence required: photos or video taken at the time of delivery or unboxing

• Issues must be reported within 48 hours of delivery

• Hindustan Factory will bear return shipping costs for verified defective or damaged items

• If a replacement is unavailable, a full refund will be issued

• Commission is credited to your wallet only when an order is marked Delivered

• If a customer order is returned after delivery, the credited commission may be reversed from your wallet

• You will be notified of any commission reversal via SMS or WhatsApp

• For disputed commission adjustments, contact info@hafcoetail.com

The following charges are not refundable under any circumstances:

• ❌ Pro membership fee (Offer ₹199, Price ₹999)

• ❌ Wallet top-up amounts once credited to your wallet

• ❌ Booking rent (₹0.30 per unit per day)

• ❌ Wallet balance already spent on bookings

• ❌ Payment gateway or convenience fees (where applicable)

To request a refund for an eligible transaction, follow these steps:

1. Email info@hafcoetail.com

2. Use the subject line: Refund Request — [Order ID or Transaction Reference]

3. Attach: order screenshot, payment proof, and a clear description of the issue

4. We will respond within 48 hours

5. Approved refunds are processed within 7–10 business days

📞 Urgent issues: info@hafcoetail.com (Mon–Sat, 10am–7pm IST)