Terms & Conditions 📋
Last updated: 29 August 2026
Please read these Terms & Conditions carefully before using the Zeroxide Fashions platform. By using the platform, you agree to these terms.
1. About the Platform
Zeroxide Fashions is a social commerce seller platform that connects customers directly with suppliers of ethnic wear and Indian fashion products.
Please read these Terms & Conditions carefully. By using the platform, you agree to be bound by all terms set out below.
Operator: Zeroxide Fashions, Delhi, India | Contact: cs.zeroxidefashions@gmail.com
2. Eligibility
To use the platform, you must meet the following requirements:
• Age: You must be 18 years of age or older
• Nationality: You must be a resident of India
• Phone: You must have a valid Indian mobile number
• Intent: You must use the platform for genuine byuing purposes — fake or fraudulent orders are not permitted
Accounts belonging to individuals under 18 years of age will be terminated immediately upon discovery.
3. Account Registration
• Registration is completed through phone OTP verification
• Only one account may be registered per phone number
• You may not transfer or share your account with any other person
• You are responsible for maintaining the security of your account — do not share your OTP with anyone
• Providing false or misleading information may result in account termination
4. Membership Plans and Fees
The following membership plan is available:
Important: All fees are non-refundable. Once payment is completed, no refund will be issued.
Terms and pricing may change in the future — existing members will receive prior notice of any material changes.
5. Wallet System
Zeroxide Fashions uses a prepaid wallet system for buying and bookings and order fulfilment:
• Wallet top-ups are made via manual bank transfer or UPI to the company account shown in your dashboard
• After payment, you must submit proof of transfer; admin approval is required before funds are credited to your wallet
• Wallet balance may only be used within the platform — it cannot be withdrawn as cash at a point of sale
• Wallet balance already applied to a booking is non-refundable
• Unused wallet balance may be withdrawn via a payout request (minimum ₹100), subject to admin approval
• We may freeze wallet balances in cases of suspected fraud or manipulation
6. Product Booking Rules
• Products are booked from the catalog — booking cost is deducted from your wallet balance
• Free Period: Each booking includes 3 free days
• Rent: After 3 days, a rent charge of ₹0.30 per unit per day applies
• After releasing a booking, the product becomes available to book again after 24 hours
• Booking rent charges are non-refundable
• Booking limits may apply based on stock availability
7. Shop Checkout and Order Fulfilment
• Customers place orders through our link
• The order ships directly to the customer's delivery address
• COD Orders: Cash on Delivery — payment is collected at the time of delivery
• Prepaid Orders: Online payment at checkout — processed immediately upon successful payment
• Typical delivery time is 5–7 business days (may vary by location)
• Customers can track order status from their dashboard
• For delivery issues, the customer should coordinate with our delivery partner and platform support
8. Payment Terms
• Payment requests may be submitted when your wallet balance is at least ₹100
• Payments are processed manually via UPI — admin approval is required
• Processing time: up to 7 business days from approval
• Only one pending payment request is permitted at a time
• Your UPI ID must be correct — we are not responsible for transfers sent to incorrect details
• Applicable tax deductions (such as TDS) may apply — you are responsible for filing your tax returns
9. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account suspension or termination:
• Fake Orders — Placing fraudulent orders
• Manipulation — Exploiting the system, abusing refunds, or chargeback fraud
• Spam — Sending unsolicited messages or unauthorised promotional content
• Multiple Accounts — Creating more than one account with the same phone number
• Illegal Products — Selling copyright-infringing, counterfeit, or otherwise illegal items
• Impersonation — Impersonating Zeroxide Fashions, or any other party
10. Account Termination
We may terminate any account without prior notice if:
• These terms are violated
• Fraudulent activity is detected
• The platform is abused or misused
• We are required to do so by law or a regulatory authority
Upon termination, any unused wallet balance will be returned within 7 business days, except in cases involving fraud.
11. Limitation of Liability
Zeroxide Fashions is not liable for:
• Delivery delays or shipping issues (responsibility of the courier partner)
• Product quality disputes (to be resolved within the customer dash board)
• Losses arising from internet or network connectivity issues
• Third-party payment gateway failures
Our maximum liability in any case shall not exceed ₹10,000 or your membership fee paid in the preceding 3 months, whichever is lower.
12. Intellectual Property
• The Zeroxide Fashions platform name, logo, and design are our intellectual property
• You may use the platform solely for authorised buying activities
• Product images and descriptions may only be used for your personal use
• You may not copy, modify, or redistribute any part of the platform without written consent
13. Governing Law and Dispute Resolution
• These terms are governed by the laws of India
• Jurisdiction: New Delhi, Delhi, India
• Disputes should first be raised amicably by email at info@hafcoetail.com
• If a dispute cannot be resolved amicably, it shall be subject to the courts of New Delhi, Delhi
14. Changes to These Terms
• We may update these terms at any time
• Material changes will be communicated at least 15 days in advance via SMS or WhatsApp
• Updated terms take effect upon publication on the platform
• Continued use of the platform constitutes acceptance of the revised terms
• If you do not agree with updated terms, you may request account deletion
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ABOUT US
Zeroxide Fashions
Zeroxide Fashions is a social commerce platform that connects buyers with quality ethnic wear suppliers. Resellers can share online shop, share products on WhatsApp, and earn commission on every delivered order — without holding inventory.
Operated by
Zeroxide Fashions
Delhi, India
What we offer
- Customer membership and personal shop pages
- Catalog of ethnic wear at factory-linked pricing
- Prepaid wallet for bookings and order fulfilment
- COD and prepaid checkout for customers
- Price tracking and UPI withdrawals
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Refund & Cancellation Policy ↩️
Last updated: 29 August 2026
This policy explains refund and cancellation rules for memberships, wallet top-ups, and customer shop orders. For any query, contact info@hafcoetail.com.
⚡ Quick Summary
Damaged Product - ✅ Full Refund / Replacement
Pre-Shipping Cancel - ✅ Full Refund (prepaid)
Post-Shipping Cancel - ⚠️ Return / Exchange Required
1. Overview
Zeroxide Fashions is a supplier platform. Refund and cancellation rules vary depending on the type of transaction.
For any refund-related query, contact us at info@hafcoetail.com or WhatsApp +91 96995 99344.
2. Customer Shop Order Cancellation
Before Shipping (Processing Status):
• Orders may be cancelled — the customer receives a full refund for prepaid orders
• Contact us via your dashboard or email support with the order ID
• Prepaid orders: Refund processed to the original payment method within 5–7 business days
• COD orders: Cancellation is free — no payment has been collected
After Shipping (Shipped Status):
• Direct cancellation is not available — the return or exchange process must be followed
3. Exchanges and Returns
When a return or exchange is permitted:
• The product arrived damaged or defective
• The wrong product was delivered
• The product does not match the description on the shop page
Return and Exchange Process:
1. The customer contacts the seller admin support within 48 hours of delivery with photos or video evidence
2. Admin authorises the return or exchange
3. The customer ships the product to the address provided by the supplier
4. The supplier receives and verifies the returned product
5. A refund or replacement is processed based on availability
Return Shipping: Return shipping costs are decided on a case-by-case basis. For confirmed defective or wrong-item cases, Zeroxide Fashions will bear the return shipping cost.
4. Refund Timeline
• Prepaid order cancellation (before shipping): 5–7 business days to the original payment method
• Approved return refunds: 7–10 business days after the returned product is received and verified
• Duplicate membership charge: 7 business days
• Wallet payment (unused balance): Up to 7 business days after admin approval
Bank processing times may add additional days before funds appear in the customer's account.
5. Damaged or Defective Products
• Damaged or defective products qualify for a full refund or replacement
• Evidence required: photos or video taken at the time of delivery or unboxing
• Issues must be reported within 48 hours of delivery
• Zeroxide Fashions will bear return shipping costs for verified defective or damaged items
• If a replacement is unavailable, a full refund will be issued
6. Non-Refundable Items Summary
The following charges are not refundable under any circumstances:
• ❌ Payment gateway or convenience fees (where applicable)
7. How to Request a Refund
To request a refund for an eligible transaction, follow these steps:
1. Email info@hafcoetail.com
2. Use the subject line: Refund Request — [Order ID or Transaction Reference]
3. Attach: order screenshot, payment proof, and a clear description of the issue
4. We will respond within 48 hours
5. Approved refunds are processed within 7–10 business days
📞 Urgent issues: info@hafcoetail.com (Mon–Sat, 10am–7pm IST)