Trinkets & Tales — Terms & Conditions
Last updated: 26/09/2026
Welcome to Trinkets & Tales ("we", "us", "our"). By accessing or placing an order through our store, you agree to the following terms.
1. About Us
Trinkets & Tales is an online store selling hair accessories, fashion kurti sets, ethnic wear, and men's footwear.
Contact Email: trinketsandtales@gmail.com
WhatsApp Support: @trinkets_4you
Contact Phone: +917026861504
2. Products & Pricing
All products are subject to availability. We reserve the right to discontinue any product at any time.
Prices are listed in INR and are inclusive of applicable GST unless stated otherwise.
Colors and finish may vary slightly from images due to lighting/screen settings.
3. Orders & Payment
Orders are confirmed only after successful payment.
We accept UPI / Cards / Net Banking / COD.
We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud, with a full refund issued.
4. Shipping
Orders are processed within [1–2] business days.
Delivery timelines: [3–7] business days depending on location.
Shipping charges (if any): Free above ₹500 / Flat rate ₹100 per kg.
We are not liable for delays caused by courier partners or unforeseen circumstances.
5. Exchanges & Refunds
Exchange is applicable only in case of a genuine manufacturing defect in the product.
Customers must inform us of any defect via WhatsApp @trinkets_4you or email trinketsandtales@gmail.com within 7 days of delivery.
Mandatory condition: Customers must record a continuous, unedited 360° video while opening the package (from sealed parcel to product) as proof of condition on arrival. Exchange requests without this video will not be accepted.
Once a defect is verified using the video evidence, we will arrange an exchange for the same product, subject to availability.
No refunds are applicable under any circumstances. Only exchanges are offered, and only for verified manufacturing defects.
Products damaged due to customer mishandling, wear, or wash are not eligible for exchange.
6. Cancellations
Orders can be cancelled before dispatch by contacting us at trinketsandtales@gmail.com or WhatsApp @trinkets_4you.
Once shipped, orders cannot be cancelled.
7. Intellectual Property
All content, images, logos, and designs on this store belong to Trinkets & Tales and may not be reproduced without permission.
8. Limitation of Liability
We are not liable for indirect or consequential damages arising from the use of our products or website.
9. Governing Law
These terms are governed by the laws of India, with jurisdiction in Karnataka courts.
10. Changes to Terms
We may update these terms at any time. Continued use of the store implies acceptance of the updated terms.