Exchange Policy

Lavanya collection offers product exchanges under the terms below. This page covers exchanges only (not cash refunds).

Last updated: 3 November 2026

1. Exchange window

You may request an exchange within 7 days of delivery. Requests after 7 days are not eligible.

2. When exchange is allowed

Wrong size or colour delivered (subject to stock)
Defective / damaged product
Wrong item shipped versus what was ordered

3. Conditions

Product must be unused, unwashed, with original tags and packaging
Proof of order and clear photos/video of the issue may be required
Exchange is subject to availability of the replacement size/colour/product

4. How to request

Contact us within 7 days of delivery using the details below
Share order ID, issue details, and photos
If approved, follow the pickup/return instructions we share
Replacement is arranged after verification

5. Shipping for exchanges

Return/exchange shipping charges depend on the case. For confirmed wrong or defective items, we typically arrange reverse pickup. Size-change requests may attract courier charges as communicated at approval.

6. What is not covered

Change of mind after 7 days
Used, washed, altered, or damaged-by-customer products
Free gifts / non-returnable items marked at purchase

7. Store contact

Lavanya collection
Flat no. 601, Skyi Star Town 4, Behind Shell petrol pump, near Manas lake, paud road, bhukum, Pune, Maharashtra, 412115
Email: somyansh.jain@gmail.com · Phone: 7875463093 · WhatsApp: 7875463093
Store: https://hindustanfactory.in/shop/somya-jain--vc8d