1. ABOUT S&S ELEGANCE
About Us
Welcome to S&S Elegance: Elegance, Made for You.
S&S Elegance is an online women's fashion store created to bring together elegant, stylish, and thoughtfully selected ethnic and contemporary fashion for women.
Our aim is simple: to make fashionable clothing accessible, convenient, and enjoyable to shop from home.
We carefully curate styles that can be worn for everyday occasions, work, family gatherings, celebrations, and special moments.
What We Offer
- Women's ethnic wear
- Kurta sets
- Kurtis
- Traditional and contemporary styles
- Fashion collections for different occasions
- Carefully selected styles at competitive prices
Our Promise
At S&S Elegance, we believe fashion should be:
Elegant • Comfortable • Accessible • Easy to Shop
We work with trusted fulfillment partners to process and deliver orders to customers across India.
S&S Elegance
Elegance, Made for You.
2. SHIPPING & DELIVERY POLICY
Shipping & Delivery
Thank you for shopping with S&S Elegance.
Orders placed through our online store are processed through our fulfillment network, with products shipped directly to the customer's delivery address.
Delivery Time
Orders are generally delivered within 5–7 business days, although actual delivery time may vary depending on the customer's location, courier availability, and other circumstances. Hindustan Factory currently states the same typical delivery window for reseller-shop orders.
Order Processing
After an order is successfully placed:
- The order is confirmed.
- The product is processed for fulfillment.
- The product is shipped to the customer's address.
- Tracking information may be provided where available.
- The order is delivered by the courier partner.
Delivery Delays
Occasionally, delivery may take longer because of:
- Weather conditions
- Courier delays
- Public holidays
- Incorrect or incomplete address information
- Remote delivery locations
- Unforeseen logistical circumstances
If there is a delivery issue, please contact S&S Elegance with your order details so that we can coordinate with the relevant fulfillment/support team.
Important
Please provide an accurate:
- Name
- Mobile number
- Complete address
- PIN code
at checkout to avoid delivery problems.
3. RETURNS & REFUNDS POLICY
At S&S Elegance, we want you to have a smooth shopping experience.
If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under the applicable product/fulfillment policy, please contact us as soon as possible with your order details.
To Request a Return
Please provide:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Clear photographs/videos of the product, where applicable
Our team will review the request and coordinate with the relevant fulfillment/supplier team.
Return Conditions
Returns are subject to the applicable product and fulfillment policy.
Products may need to be:
- Unused
- Unwashed
- In their original condition
- Returned with original packaging/tags where applicable
Certain products may not be eligible for return depending on their nature and the applicable supplier policy.
Refunds
Where a refund is approved, the refund will be processed according to the applicable payment/fulfilment process.
Refund timing may depend on the payment method and processing by the relevant payment/fulfilment provider.
Important
Please do not send a product back to any address without receiving return instructions from us.
For return assistance, contact:
S&S Elegance
Email: sselegance@proton.me
WhatsApp: +917048829893
4. PRIVACY POLICY
At S&S Elegance, we respect your privacy and are committed to protecting the information you provide while using our online shop.
Information We May Collect
When you place an order or contact us, we may receive information such as :
- Name
- Mobile number
- Email address
- Delivery address
- PIN code
- Order details
- Payment/order information
- Customer support communications
How We Use Your Information
Your information may be used to:
- Process and fulfill your order
- Arrange delivery
- Provide order updates
- Handle returns and customer support
- Respond to inquiries
- Prevent fraudulent or unauthorized transactions
- Improve our services
Sharing Information
Information necessary to fulfill an order may be shared with relevant fulfillment, shipping, payment, or service providers.
We do not intend to sell your personal information to unrelated third parties.
Data Security
We take reasonable measures to protect customer information. However, no internet-based system can be guaranteed to be completely secure.
Contact
For privacy-related questions, please contact:
S&S Elegance
Email: sselegance@proton.me