PRIVACY POLICY
REnE – Online Shopping Store
Last Updated: 10 October 2026
1. Introduction
Welcome to REnE!
At REnE, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, create an account, place an order, make a payment, or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
Website: https://rene.livco.in/
2. Information We Collect
We may collect the following categories of information when you use our website.
A. Personal Information
When you register, log in, or place an order, we may collect:
- Full name.
- Mobile number.
- Email address, where provided.
- Billing and delivery address.
- PIN code, city, state, and country.
- Order history and purchase details.
- Information you provide when contacting customer support.
B. Account and Login Information
If our website uses OTP-based login, we may process your mobile number or email address and the verification information required to authenticate your account.
You should never share an OTP with anyone claiming to represent REnE.
C. Order and Transaction Information
We may collect information relating to your purchases, including:
- Products ordered.
- Order numbers and order status.
- Payment status.
- Delivery and tracking information.
- Refund, cancellation, return, and exchange requests.
Payments may be processed by third-party payment service providers. Depending on the payment method, those providers may collect and process payment information under their own privacy policies.
REnE does not intend to store your complete payment card details or payment authentication credentials on its website.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration.
This may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Website access times.
- Pages visited and interactions with the website.
- Cookies or similar technologies, where used.
We use such information for website operation, security, troubleshooting, and improving the customer experience.
3. How We Use Your Information
REnE may use your information for the following purposes:
- To create and manage customer accounts.
- To verify your identity during login.
- To receive, confirm, and process orders.
- To arrange product packaging, shipping, and delivery.
- To process payments, cancellations, returns, and refunds.
- To communicate order confirmations, delivery updates, and service notifications.
- To respond to customer questions, complaints, and support requests.
- To prevent fraudulent transactions and unauthorised activities.
- To improve our website, products, and customer experience.
- To comply with applicable legal, tax, accounting, and regulatory obligations.
- To send promotional communications where permitted by applicable law and, where required, with your consent.
We will not knowingly use your personal information for purposes incompatible with the purposes described in this policy unless permitted by applicable law.
4. Sharing of Personal Information
REnE does not sell customers’ personal information as a commercial product.
However, we may share relevant information with trusted third parties when reasonably necessary to operate our store and fulfil customer orders.
These third parties may include:
A. Delivery and Logistics Partners
We may share your name, phone number, delivery address, and relevant order details with courier companies and logistics providers so that your order can be delivered.
B. Payment Service Providers
Where online payments are available, payment information may be processed by payment gateways, banks, UPI service providers, or other authorised payment intermediaries.
C. Suppliers and Fulfilment Partners
If a product is shipped directly by a supplier or fulfilment partner, we may share the information necessary to process and deliver your order.
D. Website and Technology Providers
We may rely on website hosting providers, e-commerce platform providers, technical support providers, and security services to operate and maintain our website.
E. Legal and Regulatory Authorities
We may disclose information when required by applicable law, a valid legal process, or a lawful request from a competent authority.
We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant purpose.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions and improve performance.
These technologies may help us:
- Maintain website functionality.
- Remember certain user preferences.
- Support login and shopping-cart functions.
- Understand website performance.
- Improve the browsing experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the services and technology used, these measures may include access controls, secure connections, authentication procedures, and appropriate safeguards provided by our service partners.
However, no internet-based system or electronic transmission can be guaranteed to be completely secure.
If a personal data breach occurs, we will take the actions required by applicable law, including applicable notification obligations.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
For example:
- Account information may be retained while your account remains active.
- Order and transaction records may be retained for accounting, tax, legal, and business purposes.
- Customer support records may be retained to resolve complaints and maintain appropriate service records.
- Certain information may need to be retained to prevent fraud or establish, exercise, or defend legal claims.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise a complaint regarding the processing of your personal information.
- Exercise any other rights available under applicable data protection laws.
Some information may need to be retained where required by law or where another lawful basis for retention applies.
To exercise your rights, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before responding to certain requests.
9. Promotional Communications
REnE may send promotional offers, product updates, discounts, or marketing messages where permitted by law.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
Even if you opt out of promotional messages, we may still send essential service communications, such as order confirmations, payment updates, delivery notifications, and important account-related information.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
These services may have their own privacy policies, terms, and security practices.
REnE does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information directly to them.
11. Children’s Privacy
REnE is an online shopping store intended for customers who can lawfully make purchases under applicable law.
We do not knowingly seek to collect personal information directly from children in circumstances where parental consent or other safeguards are required.
If we become aware that personal information has been collected in violation of applicable law, we will take appropriate steps to address the issue.
12. Data Processing and Storage
Personal information may be processed by REnE and its authorised service providers using systems located in India or other jurisdictions, subject to applicable law.
Where third-party services process information on our behalf, we take reasonable steps to ensure that appropriate safeguards are maintained.
Any cross-border transfer of personal data will be subject to the requirements of applicable Indian law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Where required by law, we will provide notice or obtain consent for material changes.
14. Contact Us
If you have questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us.
Business Name: REnE
Please include sufficient information about your request so that we can identify the relevant account or transaction and respond appropriately.
15. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable Indian data protection and consumer protection laws, including the Digital Personal Data Protection Act, 2023, and rules and provisions applicable to REnE from time to time.
Nothing in this Privacy Policy is intended to exclude or restrict any privacy right available to an individual under applicable law.
REnE — Your Privacy Matters to Us.
Thank you for trusting REnE. We are committed to handling your information responsibly and providing a safe and reliable online shopping experience.