SR MART – PRIVACY POLICY
Effective Date: 24/10/2026
Last Updated: 24/10/2026
1. Introduction
Welcome to SR mart (“we,” “our,” or “us”). We are committed to protecting your personal information and respecting your privacy when you visit our website, browse our products, place an order, or use our services.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our e-commerce platform.
By using our website or services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it appropriately.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Account login information
B. Order and Transaction Information
- Products purchased
- Order history and order numbers
- Payment status and transaction references
- Delivery, return, refund, and replacement details
C. Payment Information
Payments may be processed through third-party payment providers. We generally receive payment confirmation and relevant transaction references. We do not intend to store complete card numbers, CVV numbers, or UPI PINs on our servers.
D. Technical Information
When you visit our website, we may collect information such as IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies, where applicable.
3. How We Use Your Information
We may use your information to:
- Create and manage customer accounts.
- Process and confirm orders.
- Arrange shipping and delivery.
- Process eligible cancellations, returns, replacements, and refunds.
- Send order confirmations and delivery updates.
- Respond to customer questions and complaints.
- Prevent fraud, unauthorized transactions, and misuse.
- Improve our website, products, and shopping experience.
- Send promotional messages and offers where permitted by law and subject to your preferences.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
We will use personal information for specified and lawful purposes, subject to applicable law.
4. Sharing of Personal Information
We do not sell customers’ personal information as a business practice.
We may share necessary information with trusted third parties, including:
- Payment providers: To process and verify payments.
- Courier and logistics partners: To deliver your orders.
- Technology and hosting providers: To operate and maintain our website.
- Customer support services: To resolve queries and complaints.
- Analytics and security providers: To understand website performance and prevent fraud.
- Government authorities or legal bodies: Where disclosure is required by law or necessary to protect legal rights.
These parties may receive only the information reasonably necessary for their services, subject to applicable legal requirements and appropriate safeguards.
5. Legal Compliance
SR mart aims to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they become applicable, along with relevant consumer protection and e-commerce requirements.
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, and Cancellation, Return and Refund Policy.
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Thank you for shopping with SR mart.
Your privacy matters to us. We aim to provide a safe, transparent, and reliable online shopping experience.