PRIVACY POLICY – NAYARAA COLLECTION
Last Updated: 25 October 2026
1. Introduction
Welcome to NAYARAA COLLECTION. We respect the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when they visit our store or purchase products through the Hindustan Factory platform.
By using our store or placing an order, you acknowledge that your information may be processed as described in this policy and in accordance with applicable laws.
2. Information We Collect
Depending on your order and interaction with our store, we may collect the following information:
- Customer name
- Mobile number and email address
- Shipping and delivery address
- Order details, purchased products, sizes, and quantities
- Payment status and transaction reference provided by the platform
- Customer support messages, feedback, and return or exchange requests
We do not intentionally collect more personal information than is reasonably necessary to process orders and provide customer service.
3. How We Use Your Information
We may use customer information for the following purposes:
- To confirm, process, and fulfil orders
- To arrange shipping and delivery
- To communicate order status, delivery updates, and important service information
- To respond to customer enquiries and complaints
- To manage cancellations, returns, refunds, and exchanges according to the applicable policy
- To prevent fraud, misuse, and unauthorised transactions
- To comply with applicable legal and regulatory requirements
- To improve our products and customer service
We will not use customer information for unrelated purposes without an appropriate lawful basis.
4. Payments and Financial Information
Payments are handled through the payment methods and systems made available by the Hindustan Factory platform or its authorised payment service providers.
NAYARAA COLLECTION does not intend to collect or store customers' full card numbers, CVV numbers, UPI PINs, banking passwords, or other confidential payment credentials. Customers should never share such confidential information with us.
5. Sharing of Information
We may share relevant customer information only where necessary with:
- Hindustan Factory and its authorised service providers
- Courier, logistics, and delivery partners
- Payment service providers for transaction processing
- Customer support, technology, or order-management service providers
- Government authorities or other parties where disclosure is required by applicable law
We do not sell customers' personal information to third parties for their independent marketing purposes.
6. Cookies and Platform Technologies
The Hindustan Factory platform may use cookies or similar technologies to operate its website, maintain security, understand usage, and improve user experience. Such technologies may be governed by the platform's own privacy and cookie policies.
Customers should refer to the platform's policy for further details about its cookies and tracking technologies.
7. Data Security
We take reasonable steps to protect customer information against unauthorised access, disclosure, misuse, alteration, or loss. Access to information is limited to persons who reasonably need it for order processing, delivery, customer support, or legal compliance.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
8. Data Retention
We retain customer information only for as long as reasonably necessary for order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and compliance with applicable legal requirements.
Where information is no longer required and retention is not legally necessary, we will take appropriate steps to delete or anonymise it, subject to the platform's applicable procedures and policies.
9. Customer Privacy Rights
Subject to applicable law and platform procedures, customers may request access to, correction of, or deletion of their personal information, or raise an objection or withdraw consent where applicable.
Requests may be submitted through the customer support facilities provided by Hindustan Factory or through the store contact details published on our seller profile. Some records may need to be retained where required by law.
10. Third-Party Websites and Services
Our store operates through the Hindustan Factory platform. The platform, payment providers, and delivery partners may have their own privacy policies and terms. NAYARAA COLLECTION is not responsible for independent data-processing practices outside our control.
Customers should review the relevant third-party policies before using those services.
11. Children's Privacy
Our store is intended for customers who can lawfully make purchases. We do not knowingly collect children's personal information for independent marketing purposes. Where applicable law requires parental consent or additional safeguards, we will follow the relevant requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, platform requirements, or applicable law. The revised policy will be published with an updated date.
13. Contact and Privacy Complaints
For questions, concerns, or requests regarding this Privacy Policy, customers may contact us through the official contact details listed on our Hindustan Factory seller profile.
Business Name: NAYARAA COLLECTION
Platform: Hindustan Factory
Contact Email: nayaraacollection24@gmail.com
Contact Number: +91 9226 000 819
We will review privacy-related complaints and respond within a reasonable period in accordance with applicable law and platform procedures.
14. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws of India, including applicable data-protection and information-technology laws, as they come into force and apply to our business.
By using our store, customers acknowledge that they have had the opportunity to read this Privacy Policy.
Thank you for shopping with NAYARAA COLLECTION.