Terms & Conditions, Return & Refund Policy – Vastriwo
By accessing Vastriwo or placing an order through our store, you agree to the following Terms & Conditions.
1. Reseller Model
Vastriwo is an online reseller store operating through a third-party reseller/fulfilment platform. Products displayed on our store are sourced through the applicable supplier/fulfilment platform.
2. Products & Prices
Product images, colours, sizes, descriptions, availability and prices are based on the information available through the applicable supplier/platform and may change from time to time. Minor variations in colour, appearance or packaging may occur.
3. Orders
All orders are subject to product availability and successful order processing. Vastriwo reserves the right to cancel an order in case of product unavailability, pricing or technical errors, incomplete/incorrect customer information, suspected fraud or other genuine reasons.
4. Customer Information
Customers must provide accurate name, mobile number and complete delivery address. Vastriwo shall not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
5. Delivery & Fulfilment
Orders may be shipped directly to the customer by the relevant supplier/fulfilment and delivery partner. Delivery timelines are estimates and may vary depending on location, courier operations and circumstances beyond our reasonable control.
6. Return & Exchange
Returns and exchanges are subject to the applicable product and supplier/platform policy. A return or exchange will only be accepted where the particular order/product is eligible under the applicable policy and conditions.
7. Damaged, Defective or Incorrect Product
If a customer receives a damaged, defective or incorrect product, the customer should contact Vastriwo as soon as possible with the order details and any required supporting information or photographs. We will coordinate with the relevant supplier/platform for resolution according to the applicable policy.
8. Refund Policy
Where a refund is approved, it will be processed according to the applicable supplier/platform and payment-provider process. The time taken for the refund may depend on the payment method and relevant service provider.
9. Order Cancellation
Cancellation may be possible only when the order has not reached a stage at which cancellation is no longer permitted. Once an order has been processed or shipped, cancellation may not be possible.
10. Returned Orders
If an order is returned after delivery, any applicable reseller commission or amount credited to Vastriwo may be reversed or adjusted according to the reseller platform's terms.
11. Third-Party Services
Product fulfilment, shipping, payment processing and other order-related services may be provided by third-party/platform partners. Their applicable terms and policies may also apply.
12. Limitation of Responsibility
Vastriwo will make reasonable efforts to process orders and assist customers. However, Vastriwo shall not be responsible for delays, courier failures, supplier/platform issues, payment-service failures or other circumstances beyond our reasonable control.
13. Prohibited Activities
Customers must not use Vastriwo for fraudulent orders, payment fraud, abuse of return/refund procedures, impersonation or any unlawful activity.
14. Changes to Terms
Vastriwo may update these Terms & Conditions from time to time. Updated terms will be published on the store and will apply to future use of the store.
15. Customer Agreement
By placing an order through Vastriwo, the customer confirms that the information provided is accurate and that they have read and accepted these Terms & Conditions, including the applicable Return & Refund Policy.
16. Statutory Rights
Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies available to customers under applicable Indian law.