J MART – TERMS & CONDITIONS
1. Introduction
Welcome to J Mart – Your World of Shopping, All in One Place!
These Terms & Conditions (“Terms”) govern your access to and use of the J Mart website, mobile application, and related online shopping services.
By accessing our platform, creating an account, or placing an order, you agree to these Terms. If you do not agree, please discontinue using our services.
Business Name: J Mart
2. Eligibility and Customer Account
- You must be legally eligible to enter into a binding contract under applicable Indian law to place an order.
- You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
- You are responsible for keeping your account credentials confidential and for notifying us of suspected unauthorized access.
- J Mart may restrict or suspend an account where there is reasonable evidence of fraud, misuse, or a violation of these Terms, subject to applicable law.
3. Products and Product Information
J Mart may offer products across categories such as fashion, electronics, groceries, beauty and personal care, home and kitchen, sports, and other lifestyle products.
- Product descriptions, images, specifications, sizes, colours, and availability are provided to help customers make informed purchasing decisions.
- Actual product appearance may vary slightly due to lighting, display settings, or manufacturer packaging.
- Product information, including applicable warranty, expiry or best-before details, country of origin, and seller information, will be disclosed where required by law.
- Products are subject to availability and any applicable purchase limits.
- We will not knowingly misrepresent product features, quality, price, or availability.
4. Pricing, Taxes, and Offers
- All prices and applicable charges will be displayed before you confirm your order.
- Applicable taxes, delivery fees, and other charges will be disclosed as required by law.
- Promotional offers, discount codes, and special deals may be subject to specific eligibility criteria, validity periods, and terms.
- Offers cannot be combined unless expressly permitted.
- J Mart will address pricing or listing errors in accordance with applicable law and will communicate with affected customers where necessary.
No provision in this section permits J Mart to charge an undisclosed fee or disregard a confirmed order contrary to applicable law.
5. Order Placement and Confirmation
- Customers may place orders by following the checkout process on the platform.
- An order confirmation message or email acknowledges receipt of the order; it does not necessarily mean the order has been dispatched.
- Orders may be subject to verification of payment, stock availability, delivery details, and fraud-prevention checks.
- If an order cannot be fulfilled, J Mart will inform the customer and arrange an applicable refund or other lawful resolution.
- Customers should review the product, quantity, delivery address, and total payable amount before confirming an order.
6. Payment Terms
J Mart may support payment methods such as:
- UPI and other supported digital payment methods
- Debit and credit cards
- Net banking
- Cash on Delivery, where available
- Other payment options displayed at checkout
Payments may be processed through authorized third-party payment providers.
Customers must use valid payment methods and provide accurate payment information. J Mart will not request customers to disclose their banking passwords, card PINs, or OTPs through unauthorized channels.
An order may be delayed or cancelled where payment fails or a transaction is reasonably suspected to be fraudulent, subject to applicable law.
7. Shipping and Delivery
- Delivery availability, estimated delivery dates, shipping charges, and applicable restrictions will be displayed during checkout or communicated to the customer.
- Delivery estimates are indicative and may be affected by weather, transportation disruptions, logistics issues, or other circumstances beyond reasonable control.
- Customers are responsible for providing an accurate delivery address and reachable contact details.
- Delivery may require confirmation of receipt or verification of the recipient, where appropriate.
- If a delivery attempt fails because the address is incorrect or the recipient is unavailable, further delivery arrangements may be subject to the applicable shipping policy.
J Mart will take reasonable steps to communicate material delivery delays and resolve delivery-related complaints. Nothing in these Terms removes rights available to customers under applicable law.
8. Order Cancellation
Customers may request cancellation through the available account, order-management, or customer-support channels.
- Cancellation requests will be handled according to the order's processing and dispatch status and applicable law.
- Certain orders may no longer be cancellable after dispatch, subject to applicable consumer rights and the product-specific policy.
- J Mart will not impose cancellation charges on customers except as permitted by applicable law.
- If J Mart cancels an order, any amount refundable to the customer will be processed through the applicable refund procedure.
For product-specific restrictions, please refer to the cancellation policy displayed on the platform.
9. Returns, Replacements, and Exchanges
Eligible products may be returned, replaced, or exchanged in accordance with the return policy displayed on the relevant product page or at checkout.
The policy will specify, as applicable:
- The return or exchange eligibility period within 1 day of delivery the product.
- Product condition and packaging requirements
- Required proof of purchase
- Categories with legitimate product-specific restrictions
- The process for reporting damaged, defective, incorrect, or missing items
- Any applicable return-shipping arrangements
Customers should report delivery issues promptly and provide photographs or other reasonable supporting information when requested.
J Mart will not use a product-specific return restriction to exclude remedies required by law, including remedies applicable to defective, deficient, spurious, misdescribed, or otherwise non-compliant products.
10. Refund Policy
Refunds may be available for eligible cancellations, approved returns, defective or incorrect products, failed deliveries, duplicate payments, or other circumstances covered by applicable law and our published policies.
- Approved refunds will generally be returned through the original payment method where practicable within 6 working days.
- Where an alternative refund method is necessary, the customer may be contacted for suitable details.
- Processing times may depend on the payment provider or banking institution.
- Any applicable refund timeline and procedure will be communicated to the customer.
- Customers will not be charged an undisclosed refund-processing fee.
For the applicable process and estimated timeline, please refer to the J Mart Refund Policy.
11. Customer Responsibilities
When using J Mart, you agree to:
- Provide accurate registration, order, and delivery information.
- Use the platform for lawful purposes.
- Avoid fraudulent purchases, payment abuse, or false refund claims.
- Refrain from attempting unauthorized access to our systems.
- Avoid uploading harmful software, malicious links, or unlawful content.
- Respect the intellectual property and legal rights of J Mart and third parties.
We may investigate suspected misuse and take proportionate action where justified by the circumstances and permitted by law.
12. Promotions, Loyalty Programmes, and Gift Offers
J Mart may introduce promotional campaigns, loyalty benefits, referral programmes, vouchers, or other customer rewards.
Each programme may have additional terms covering eligibility, duration, redemption, and permitted use. Those terms will be made available when the offer is presented.
Promotional benefits will not be withdrawn or modified in a manner that unlawfully prejudices customers' existing rights.
13. Intellectual Property
Unless otherwise stated, the J Mart name, logo, branding, website design, original text, graphics, and other platform content are owned by J Mart or used under appropriate authorization.
You may access and use this content for personal shopping purposes. You may not reproduce, distribute, modify, commercially exploit, or use J Mart branding without appropriate permission, except as permitted by law.
Third-party product names, trademarks, images, and descriptions remain subject to the rights of their respective owners.
14. Third-Party Sellers and Services
Where J Mart operates as a marketplace, products may be offered by independent third-party sellers. Seller identity and relevant product information will be disclosed as required.
Third-party sellers remain responsible for their applicable obligations concerning the products they offer. J Mart's role and responsibilities will depend on its actual business model and applicable law.
Where third-party payment, delivery, or technology providers are used, their services may be governed by additional terms. These terms do not exclude any responsibility J Mart has under applicable law.
15. Privacy and Personal Information
J Mart handles customer personal information in accordance with its Privacy Policy.
Information may be used as necessary for order processing, delivery, payments, customer support, security, fraud prevention, and legal compliance.
For further details about the information collected, its use, sharing, retention, and your applicable privacy rights, please review the **J Mart Privacy Policy** available on our platform.
16. Limitation of Liability
To the extent permitted by applicable law, J Mart shall not be responsible for losses arising solely from circumstances beyond its reasonable control, such as certain third-party service interruptions or unavoidable delivery disruptions.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, or removes statutory consumer rights or remedies.
J Mart will address eligible complaints relating to products, payments, delivery, and services in accordance with applicable legal obligations.
17. Force Majeure
J Mart will not be treated as being in breach solely because performance is delayed by circumstances beyond reasonable control, including natural disasters, floods, fires, epidemics, transportation interruptions, government restrictions, or major infrastructure failures.
We will take reasonable steps to minimize disruption and inform affected customers where appropriate. This provision does not remove any refund or other obligations that continue to apply under law.
18. Suspension or Termination of Access
J Mart may suspend or restrict access to its platform where reasonably necessary to protect customers, prevent fraud, maintain security, comply with legal requirements, or address serious violations of these Terms.
Any such action will be proportionate to the circumstances and subject to applicable law. Suspension of account access does not automatically cancel existing customer rights or outstanding refund obligations.
19. Changes to These Terms
J Mart may revise these Terms to reflect changes in products, services, business operations, or legal requirements.
The revised Terms will be published on the platform with an updated date. Where required, customers will be notified of material changes or asked to provide consent.
Changes will not override rights that customers have already acquired under applicable law.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Customers may contact J Mart to seek resolution of disputes relating to orders, payments, delivery, returns, refunds, or other platform services.
Nothing in these Terms prevents a customer from approaching a competent consumer dispute redressal authority or exercising any other remedy available under applicable law.
21. Customer Support and Grievance Redressal
For assistance, complaints, or questions regarding these Terms, please contact:
Business Name: J Mart
Customer Support Phone: +918249427073
Grievance Officer Email: jaishecommerce@gmail.com
Complaints will be acknowledged and resolved within the applicable legal timelines. Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is generally required to acknowledge a consumer complaint within 6 woking days.
22. General Provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.
These Terms, together with the applicable Privacy Policy, Shipping Policy, Cancellation Policy, Return Policy, and Refund Policy, describe the terms governing the use of J Mart's platform.
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**Thank You for Shopping with J Mart!**
We are committed to making your shopping experience convenient, transparent, and reliable.
**J Mart – Your World of Shopping, All in One Place!**