Lobo's Collection

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Exchange Policy

Lobo's Collection · Within 7 days of delivery

Exchange Policy

Lobo's Collection offers product exchanges under the terms below. This page covers exchanges only (not cash refunds).

Last updated: 4 November 2026

1. Exchange window

You may request an exchange within 7 days of delivery. Requests after 7 days are not eligible.

2. When exchange is allowed

  • Wrong size or colour delivered (subject to stock)
  • Defective / damaged product
  • Wrong item shipped versus what was ordered

3. Conditions

  • Product must be unused, unwashed, with original tags and packaging
  • Proof of order and clear photos/video of the issue may be required
  • Exchange is subject to availability of the replacement size/colour/product

4. How to request

  1. Contact us within 7 days of delivery using the details below
  2. Share order ID, issue details, and photos
  3. If approved, follow the pickup/return instructions we share
  4. Replacement is arranged after verification

5. Shipping for exchanges

Return/exchange shipping charges depend on the case. For confirmed wrong or defective items, we typically arrange reverse pickup. Size-change requests may attract courier charges as communicated at approval.

6. What is not covered

  • Change of mind after 7 days
  • Used, washed, altered, or damaged-by-customer products
  • Free gifts / non-returnable items marked at purchase

7. Store contact

Lobo's Collection
Galaxy North Avenue 2, Gaur City 2, Greater Noida West,, Gautam Budh Nagar, Uttar Pradesh, 201306
Email: godwinloboindia@gmail.com · Phone: 9953224486 · WhatsApp: 8287629716
Store: https://hindustanfactory.in/shop/hf9953224486