Exchange Policy

Exchange Policy

John Fernandes offers product exchanges under the terms below. This page covers exchanges only (not cash refunds).

Last updated: 2 November 2026

1. Exchange window

You may request an exchange within 7 days of delivery. Requests after 7 days are not eligible.

2. When exchange is allowed

• Wrong size or colour delivered (subject to stock)
• Defective / damaged product
• Wrong item shipped versus what was ordered

3. Conditions

• Product must be unused, unwashed, with original tags and packaging
• Proof of order and clear photos/video of the issue may be required
• Exchange is subject to availability of the replacement size/colour/product

4. How to request

1. Contact us within 7 days of delivery using the details below
2. Share order ID, issue details, and photos
3. If approved, follow the pickup/return instructions we share
4. Replacement is arranged after verification

5. Shipping for exchanges

Return/exchange shipping charges depend on the case. For confirmed wrong or defective items, we typically arrange reverse pickup. Size-change requests may attract courier charges as communicated at approval.

6. What is not covered

• Change of mind after 7 days
• Used, washed, altered, or damaged-by-customer products
• Free gifts / non-returnable items marked at purchase

7. Store contact

John Fernandes
India
Email: 57ce01a7-fc99-4e21-82c9-adfe07406466@no-email.internal · Phone: 9886058614 · WhatsApp: 9886058614
Store: https://hindustanfactory.in/shop/hf9886058614