GLAM INC · Privacy Policy · Fashion & Lifestyle
GLAM INC
PRIVACY POLICY
Online store for fashion articles, apparel, accessories & lifestyle
Effective 23 September 2026 · Sahu Road, Choti Kalyani, Muzaffarpur, Bihar
This short policy explains how Glam Inc (“we”, “us”) handles your personal information when you browse, order, or contact us online or at our Muzaffarpur store. By using our website, marketplace listings, WhatsApp, or Instagram shop, you agree to this policy.
1. Who we are
Brand: Glam Inc (fashion, apparel, accessories, bags, jewellery, lingerie and related lifestyle articles).
Place of business: Sahu Road, Choti Kalyani, Muzaffarpur, Bihar, India.
GSTIN: 10CGBPS9046M1Z4
Udyam Registration: BR-23-0116257
This policy follows the Digital Personal Data Protection Act, 2023, the IT Act, 2000 and SPDI Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
2. What we collect
• You give us: name, mobile, email, billing/shipping address, size and style preferences, order notes, and return photos if you send them.
• Payments: we do not store full card numbers, CVV, OTP or UPI PIN. Licensed payment apps handle that. We keep only order amount, transaction ID and last-four digits if the gateway sends them.
• Automatically: device/browser type, IP, pages viewed, cart activity, and cookies needed to run the shop.
• Partners send us: delivery status from couriers and payment success/failure from the gateway.
We do not ask for Aadhaar, caste, religion, health or biometric data. Fit photos or lingerie/innerwear sizes you share stay limited to order and support staff.
3. Why we use it
• Take, pack, ship and deliver your order; process COD, exchanges, refunds and GST invoices.
• Run your account, wishlist and customer support (call, WhatsApp, email, Instagram).
• Prevent fraud and keep the website secure.
• Meet tax, GST and consumer-law record-keeping duties.
• Send order updates (always) and offers (only if you opt in).
We do not sell your data. We do not run fully automated decisions that block you without a human review path.
4. Who we share it with
• Couriers — name, phone and address so the parcel reaches you.
• Payment aggregators and banks — only what they need to collect or refund money.
• Marketplaces (Meesho, Instagram Shop and similar) — if you buy there, their policy also applies.
• IT, SMS, email and cloud vendors who work only on our instructions.
• Police, courts or regulators when the law requires it.
Imported stock may involve overseas suppliers receiving only the minimum data needed to ship goods to India.
5. Cookies
Essential cookies keep your cart and login working. Preference cookies remember size or language. Analytics and ad cookies run only if you allow them. You can block non-essential cookies in your browser; checkout may fail if essential cookies are blocked.
6. How long we keep data
• Active account and last order: while you shop with us, then up to 3 years after the last activity.
• Invoices and GST records: 8 years, or longer if tax law requires.
• Support chats and return photos: about 24 months after the ticket closes.
• Marketing list: until you say STOP, plus a small suppression record so we do not add you again by mistake.
After that we delete or permanently anonymise the data.
7. Security
We use HTTPS on the store, hashed passwords, and staff access only where needed. No system is perfectly safe. If a breach is likely to harm you, we will inform affected customers and the Data Protection Board of India as the law requires.
8. Your rights
You may ask us to share, correct or delete your data, or withdraw marketing consent. Write from your registered mobile/email. We will verify it is you and reply within the time the law sets. Deletion cannot remove invoices we must keep for GST or consumer disputes.
9. Children
The store is for adults (18+). A parent or guardian may buy children’s fashion on their own account. If a child has sent us data, tell us and we will delete it, except the invoice if an order was placed.
10. Messages
Order SMS/WhatsApp (confirmed, shipped, out for delivery, refund) are transactional and continue until the order is closed. Promotional messages go out only with your consent. Reply STOP or use the unsubscribe link to opt out of offers.
11. Updates
We may shorten or update this page when the law or our tools change. The date at the top will change. Continued use after an update means you accept the new version, except where fresh consent is required.
12.Law
Indian law applies. Subject to consumer forums and the Data Protection Board of India, courts at Muzaffarpur, Bihar have jurisdiction.
13. Grievance Officer
For privacy or order complaints:
Glam Inc —Ms. Soni Rai, Grievance Officer
Sahu Road, Choti Kalyani, Muzaffarpur, Bihar
Email: soni@glaminc.co.in
Phone: +91-7009159454 (working days)
We aim to acknowledge within 48 hours and close the matter within one month, or sooner if the e-commerce rules require.