Terms & Conditions
Welcome to Kalamrit. By browsing our store or placing an order, you agree to the following terms and conditions.
1. About Our Store
Kalamrit is an online ethnic-wear storefront operated through the Hindustan Factory platform. Product availability, order processing, payment, shipping, and after-sales support are subject to the applicable platform and product-specific terms.
2. Product Information
We aim to display accurate product descriptions, images, sizes, colours, and prices. Actual colours may vary slightly due to screen settings and lighting. Please review the product details, size information, and final price before placing an order.
Product availability and prices may change without prior notice, subject to applicable law and confirmed orders.
3. Orders and Payments
Orders are subject to product availability and confirmation through the platform. Available payment options, including Cash on Delivery or online payment, will be displayed at checkout where supported.
Customers must provide accurate contact and delivery information. An order may be delayed or cancelled where fulfilment is not possible, subject to applicable law and the platform's policies.
4. Shipping and Delivery
Orders are fulfilled through the platform's relevant suppliers and delivery partners. Estimated delivery times may vary depending on the destination, product availability, courier operations, and other circumstances.
Delivery estimates displayed at checkout or communicated through the platform should be used as the reference for a particular order. We will assist with order-related queries through the available support channels.
5. Exchanges and Returns
Exchange and return eligibility depends on the applicable platform policy and the conditions displayed on the relevant product page.
Please inspect the product after delivery. If you receive a damaged, defective, incorrect, or otherwise eligible item, contact us through the available shop or platform support channel promptly and follow the stated procedure.
Any applicable request window, product condition requirements, evidence requirements, and shipping arrangements will be governed by the relevant policy.
Refunds and exchanges are subject to the applicable order and platform terms and the rights available to customers under applicable law.
6. Pricing and Promotions
Product prices, discounts, and promotional offers are subject to change. The price shown at checkout before order confirmation will apply to the order, subject to applicable law and the platform's terms.
7. Customer Responsibilities
Customers agree to:
- Provide accurate delivery and contact information.
- Use valid payment methods and follow the checkout process.
- Avoid fraudulent, abusive, or unlawful activity.
- Contact support with genuine order-related concerns.
8. Third-Party Services
Kalamrit relies on Hindustan Factory and its relevant service providers for certain operations, including order processing, payment, shipping, and customer support. Those services may be subject to additional terms and policies.
9. Limitation and Applicable Law
Nothing in these terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded. Issues will be handled in accordance with applicable Indian law and the relevant platform policies.
10. Changes to These Terms
These terms may be updated from time to time. The revised version will be published on this page.
11. Contact and Support
For questions about products, orders, delivery, or eligible exchanges, please contact us through the customer support options available on the Kalamrit shop or Hindustan Factory platform.
Thank you for choosing Kalamrit.
Kalamrit
Timeless Ethnic Wear for Every Occasion
Last updated: 16 October 2026