KUMILI FASHIONS
One Family. Every Style.
1. Privacy Policy
Effective Date: 10 October 2026
Kumili Fashions (“we,” “our,” or “us”) respects the privacy of our customers and is committed to protecting their personal information.
Business Information
- Business Owner: Chamundeswari Kuruba
- Business Name: Kumili Fashions
- Business Address: APGVB Bank, 1st Floor, Kumili Village
- Email: chams2all@gmail.com
- Phone: 7207375747
Information We Collect
We may collect the following information when you browse our website, place an order, contact us, or request customer support:
- Name and contact details.
- Billing and delivery address.
- Order details and purchase history.
- Payment confirmation and transaction references.
- Information you provide when contacting customer support.
- Technical information such as browser, device, and website usage data, where applicable.
We do not intend to collect more personal information than is reasonably necessary to provide our services.
How We Use Your Information
Your information may be used to:
- Process and manage orders.
- Arrange delivery and provide order updates.
- Respond to enquiries and complaints.
- Coordinate with suppliers or fulfilment providers where necessary.
- Process eligible cancellations, returns, exchanges, and refunds.
- Prevent fraud and maintain business records.
- Meet applicable legal and regulatory requirements.
Reseller and Third-Party Services
Kumili Fashions operates as a reseller of products sourced through HindustanFactory.com.
Where necessary to fulfil an order, we may share relevant customer information with HindustanFactory.com or other service providers involved in payment processing, delivery, customer support, or returns. The information shared should be limited to what is reasonably necessary for the relevant purpose.
The exact responsibilities of each provider depend on the arrangements applicable to the order. Kumili Fashions does not claim an official partnership or affiliation with HindustanFactory.com unless such status has been expressly authorised.
Payment Information
Payments may be processed through a third-party payment provider, depending on the payment method available. We do not intend to store full card details or sensitive payment credentials on our own systems.
Please refer to the relevant payment provider’s privacy terms for further details.
Cookies and Website Data
Our website may use cookies or similar technologies to support essential functions, understand website traffic, and improve the shopping experience. You can manage cookies through your browser settings, subject to the effect this may have on website functionality.
Data Security and Retention
We take reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure. Information is retained only for as long as reasonably necessary for the purposes described above, including applicable legal, accounting, and dispute-resolution requirements.
No online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate record-retention requirements.
Privacy Contact:
Email: chams2all@gmail.com
Phone: 7207375747
Changes to This Policy
We may update this Privacy Policy when our business practices or legal requirements change. The latest version will be published on our website.
2. Terms and Conditions
Effective Date: 10 October 2026
Welcome to Kumili Fashions. By visiting our website or purchasing products through us, you agree to these Terms and Conditions.
Business Details
Kumili Fashions
Owner: Chamundeswari Kuruba
Address: APGVB Bank, 1st Floor, Kumili Village
Email: chams2all@gmail.com
Phone: 7207375747
About Our Business
Kumili Fashions is a reseller of clothing and related products sourced through HindustanFactory.com.
Product sourcing, inventory availability, dispatch, delivery, and after-sales arrangements may involve third-party providers. The applicable arrangements for each order will be communicated to customers as appropriate.
Kumili Fashions does not represent itself as the manufacturer, owner, or officially authorised representative of HindustanFactory.com unless separately authorised to make such a representation.
Products and Product Information
We aim to display accurate product descriptions, photographs, prices, sizes, colours, and other details. However, minor variations in colour, appearance, or packaging may occur.
Product availability is subject to confirmation. If a product becomes unavailable after an order is placed, we will inform the customer and explain the available options, including cancellation and refund where applicable.
Pricing and Orders
Prices, applicable taxes, delivery charges, and other fees will be displayed or communicated before the customer completes the purchase, as applicable.
An order request is subject to acceptance and product availability. We may contact customers to confirm order details or resolve discrepancies.
Any cancellation by us will be communicated to the customer, and eligible payments will be refunded according to the applicable payment and refund process.
Payments
Payments will be collected through the method disclosed during checkout or ordering.
Payment arrangement: [State whether customers pay Kumili Fashions directly, pay through your website’s payment gateway, or order and pay through HindustanFactory.com.]
Customers should retain their order confirmation and payment receipt for reference.
Shipping and Delivery
Orders may be fulfilled directly by HindustanFactory.com or another delivery or fulfilment provider, depending on the arrangement for the order.
Estimated delivery times, shipping charges, and applicable service limitations will be communicated before or during the ordering process where possible. Delivery estimates are not guarantees unless expressly stated as such.
Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are subject to the applicable product terms, disclosed policy, and consumer rights under Indian law.
Please refer to our Returns, Exchanges and Refunds Policy for further details. Nothing in these Terms is intended to exclude any consumer right that cannot legally be excluded.
Customer Responsibilities
Customers are responsible for providing accurate contact and delivery details and reviewing their order information before confirming a purchase.
Please notify us promptly if an order confirmation contains an error or if you experience an issue with an order.
Intellectual Property
Website text, branding, logos, and original content belonging to Kumili Fashions may not be copied or used commercially without permission. Third-party trademarks, product images, and brand names remain the property of their respective owners and are used only where appropriate to identify or describe products.
Limitation of Liability
To the extent permitted by applicable law, Kumili Fashions is not responsible for losses caused by inaccurate customer-provided information, events outside reasonable control, or third-party service interruptions. This provision does not remove any legal responsibility or consumer protection that cannot lawfully be excluded.
Governing Law
These Terms are governed by the applicable laws of India. Any dispute will be handled by a competent forum in accordance with applicable law.
Contact Us
For questions about these Terms, contact:
Email: chams2all@gmail.com
Phone: 7207375747
3. Shipping and Delivery Policy
Effective Date: 10 October 2026
At Kumili Fashions, we aim to make your shopping experience convenient and keep you informed about your order.
Order Processing
Orders are processed after the required order and payment details have been confirmed.
Order processing time: [Insert your actual processing time, for example, 1–3 business days, if accurate.]
Processing may take longer during holidays, periods of high demand, or when supplier confirmation is required.
Shipping and Fulfilment
Kumili Fashions resells products sourced through HindustanFactory.com. Depending on the applicable arrangement, an order may be:
- Dispatched directly by HindustanFactory.com or its fulfilment provider; or
- Received and dispatched by Kumili Fashions.
The fulfilment arrangement for your order will depend on the product and the ordering process. We will not describe a particular provider as responsible for dispatch unless that arrangement has been confirmed.
Delivery Time
Estimated delivery time: [Insert the confirmed delivery estimate and whether it applies from order confirmation or dispatch.]
Delivery times may vary depending on the delivery address, product availability, courier operations, weather, public holidays, and other circumstances beyond reasonable control.
Where possible, customers will receive tracking or dispatch details once they are available.
Shipping Charges
Shipping charges, if any, will be disclosed before an order is confirmed.
Shipping charge arrangement: [State whether delivery is free, charged separately, or calculated according to the order or delivery location.]
Incorrect Address or Failed Delivery
Customers should ensure that their name, phone number, and delivery address are accurate.
If a delivery fails because of incorrect details, the customer being unavailable, or repeated failed delivery attempts, additional shipping charges or redelivery arrangements may apply where permitted and disclosed.
Delayed, Damaged, or Missing Orders
If an order is delayed, appears lost, or arrives damaged, contact us as soon as possible.
Please provide your order number and relevant photographs or other supporting details where appropriate. We will review the matter and coordinate with the applicable supplier, fulfilment provider, or courier.
Contact for Shipping Queries
Kumili Fashions
Email: chams2all@gmail.com
Phone: 7207375747
Address: APGVB Bank, 1st Floor, Kumili Village
4. Returns, Exchanges, Cancellations and Refunds Policy
Effective Date: 10 October 2026
Kumili Fashions aims to provide customers with clear information about requests involving returns, exchanges, cancellations, and refunds.
Because we operate as a reseller, the handling of some requests may involve HindustanFactory.com or another supplier or fulfilment provider. We will communicate the applicable process and will not promise a return or refund arrangement that has not been confirmed.
Return and Exchange Eligibility
Return window: [Insert the confirmed number of days from delivery.]
Eligible products: [List the products eligible for return or exchange.]
Non-returnable products, if any: [List only lawful and clearly disclosed exclusions.]
A product may need to be unused, in its original condition, with its original tags and packaging, depending on the applicable product policy. These conditions will be applied subject to applicable law and consumer rights.
Defective, damaged, incorrect, or materially misdescribed products should be reported promptly so that the issue can be reviewed.
How to Request a Return or Exchange
To request a return or exchange:
- Contact us at chams2all@gmail.com or 7207375747.
- Provide your order number, the product details, and the reason for your request.
- Attach photographs or other evidence if the product is damaged, defective, or incorrect.
- Wait for instructions before sending the product back.
We will confirm the applicable return address and procedure. Please do not send products to an address that has not been confirmed.
Cancellations
Cancellation deadline and conditions: [Insert the confirmed cancellation rules, including whether an order can be cancelled before dispatch.]
Once an order has been dispatched, cancellation may no longer be possible through the normal order process. However, any applicable rights under law or the disclosed return policy remain unaffected.
If an order is cancelled by Kumili Fashions or cannot be fulfilled, we will inform the customer and arrange any refund due.
Refunds
Refund method: [State whether refunds are made to the original payment method, by bank transfer, or through another confirmed method.]
Refund processing time: [Insert the confirmed timeframe and explain whether it starts after approval, return receipt, or supplier confirmation.]
Where a third-party payment provider or supplier is involved, processing may require additional time. We will communicate the status of the request when information is available.
Any deductions, return shipping charges, or other fees must be lawful, applicable to the order, and properly disclosed.
Exchanges
Exchanges are subject to stock availability and the applicable product policy. If the requested replacement is unavailable, we will contact the customer to discuss available options.
Products Damaged or Incorrect on Arrival
Please contact us promptly after delivery and provide your order number and photographs where possible. We will assess the issue and coordinate with the relevant supplier or fulfilment provider to determine the appropriate remedy.
Consumer Rights
Nothing in this policy is intended to restrict consumer rights available under applicable Indian law.
Contact Us
Kumili Fashions
Owner: Chamundeswari Kuruba
Email: chams2all@gmail.com
Phone: 7207375747
Address: APGVB Bank, 1st Floor, Kumili Village
5. Contact Us and Grievance Redressal Policy
Effective Date: 10 October 2026
At Kumili Fashions, we value our customers and aim to respond to questions, order concerns, and complaints in a fair and timely manner.
Business Information
Business Name: Kumili Fashions
Business Owner: Chamundeswari Kuruba
Business Address: APGVB Bank, 1st Floor, Kumili Village
Customer Support Email: chams2all@gmail.com
Customer Support Phone: 7207375747
Customer Support
Customers may contact us for assistance with:
- Product information and availability.
- Order confirmation and payment queries.
- Shipping and delivery concerns.
- Damaged, defective, or incorrect products.
- Cancellation, return, exchange, and refund requests.
- Privacy concerns and other website-related questions.
When contacting us, please include your order number and a clear description of the issue, if applicable.
Grievance Redressal
Grievance Contact: Chamundeswari Kuruba
Email: chams2all@gmail.com
Phone: 7207375747
Postal Address: APGVB Bank, 1st Floor, Kumili Village
We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements. If additional time or information is required, we will communicate with the customer as appropriate.
Where a complaint relates to a product supplied or fulfilled by HindustanFactory.com or another third party, we may need to coordinate with that provider. Kumili Fashions will communicate with the customer about the handling of the complaint and the next steps.
Escalation
If a customer is not satisfied with the response, they may contact the relevant consumer grievance authority or seek remedies available under applicable law.
Updates to This Policy
We may update this policy when our contact information, business arrangements, or legal obligations change. The latest version will be published on our website.