Exchange Policy
SHIV SHAKTI STORES offers product exchanges under the terms below. This page covers exchanges only (not cash refunds).
Last updated: 29 October 2026
1. Exchange window
You may request an exchange within 7 days of delivery. Requests after 7 days are not eligible.
2. When exchange is allowed
- Wrong size or colour delivered (subject to stock)
- Defective / damaged product
- Wrong item shipped versus what was ordered
3. Conditions
- Product must be unused, unwashed, with original tags and packaging
- Proof of order and clear photos/video of the issue may be required
- Exchange is subject to availability of the replacement size/colour/product
4. How to request
- Contact us within 7 days of delivery using the details below
- Share order ID, issue details, and photos
- If approved, follow the pickup/return instructions we share
- Replacement is arranged after verification
5. Shipping for exchanges
Return/exchange shipping charges depend on the case. For confirmed wrong or defective items, we typically arrange reverse pickup. Size-change requests may attract courier charges as communicated at approval.
6. What is not covered
- Change of mind after 7 days
- Used, washed, altered, or damaged-by-customer products
- Free gifts / non-returnable items marked at purchase