Terms and Conditions for Aavanyae
Introduction
Welcome to Aavanyae ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or making a purchase from Aavanyae, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.
Definitions
- "Website" refers to the Aavanyae online store and all related pages.
- "Products" refers to all items available for purchase on our Website.
- "Customer," "you," or "your" refers to any person accessing or using our Website or services.
- "Order" refers to a request to purchase Products placed through our Website.
Eligibility
By using our Website, you represent and warrant that:
- You are at least 18 years of age, or you are accessing the Website under the supervision of a parent or legal guardian.
- You have the legal capacity to enter into a binding contract.
- All information you provide to us is accurate, current, and complete.
Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information.
- Keep your password confidential and secure.
- Accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or misleading.
Products and Descriptions
We strive to ensure that all product descriptions, images, colors, and pricing are accurate. However, we do not warrant that:
- Product descriptions, images, or colors are entirely accurate, complete, or error-free.
- Colors displayed on your device accurately reflect the actual product color.
- Products will meet your specific expectations or requirements.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Pricing and Payment
Pricing
- All prices are listed in Indian Rupees (₹) unless otherwise stated.
- Prices are subject to change without prior notice.
- We reserve the right to modify or discontinue any product without notice.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund of the amount paid.
Payment
- We accept payment through the methods displayed at checkout.
- All payments must be made in full at the time of purchase.
- You represent that you have the legal right to use any payment method you provide.
- We are not responsible for any fees charged by your bank or payment provider.
Order Acceptance
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspected fraudulent activity
- Violation of these Terms
- You will receive an order confirmation email; however, this does not constitute acceptance of your order.
- Once an order has been placed and confirmed, it cannot be cancelled by the customer.
No Cancellation Policy
- All orders placed on Aavanyae are final.
- We do not accept order cancellations once an order has been placed and confirmed.
- Customers are requested to review their cart, sizes, and shipping details carefully before completing the purchase.
- In the rare event that we are unable to fulfill an order due to product unavailability or a pricing error, we reserve the right to cancel the order and issue a full refund of the amount paid.
No Refund Policy
- All sales are final.
- We do not offer refunds on any products purchased through our Website.
- Refunds will only be issued in the following exceptional circumstances:
- The order was cancelled by us due to product unavailability or a pricing error.
- The customer received a damaged, defective, or incorrect product, and a suitable replacement is unavailable.
- Approved refunds, where applicable, will be processed to the original payment method within 7–10 business days.
Shipping and Delivery
- We offer free delivery on all orders unless otherwise stated.
- Delivery timelines are estimates and not guaranteed.
- We are not responsible for delays caused by factors beyond our control, including but not limited to:
- Weather conditions
- Courier delays
- Customs or regulatory issues
- Incorrect or incomplete address information
- Risk of loss and title for Products pass to you upon delivery.
- You are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by you.
Exchange Policy
Eligibility for Exchange
- We offer a 7-day exchange policy from the date of delivery.
- Exchanges are accepted only for valid reasons, which include:
- The product received is damaged or defective.
- The product received is incorrect (wrong item, size, or color).
- The product does not match the description on our Website.
- Exchanges are not accepted for:
- Change of mind
- Preference or personal taste
- Minor variations in color, shade, or appearance due to screen or lighting differences
- Products that have been used, washed, altered, or damaged by the customer
- Products without original packaging, tags, or proof of purchase
Conditions for Exchange
To be eligible for an exchange:
- The product must be unused, unworn, and in its original condition.
- The product must be in its original packaging with all tags attached.
- You must provide proof of purchase (order confirmation or invoice).
- You must notify us within 7 days of delivery.
- The request must be supported by a valid reason as listed above.
- Photographic or video evidence of the issue may be required.
Exchange Process
To initiate an exchange:
- Contact us using the details provided below within 7 days of delivery.
- Provide your order number, proof of purchase, and a clear description of the issue.
- Share photographs or videos showing the damage, defect, or incorrect item, if requested.
- Our team will review your request and respond within 3–5 business days.
If approved, we will arrange for a replacement or exchange as applicable.
Important Notes
- Aavanyae reserves the right to approve or reject any exchange request at its sole discretion.
- Exchange requests that do not meet the eligibility criteria will be declined.
- Products marked as "Final Sale" or "Non-Exchangeable" are not eligible for exchange.
- Intimate apparel and personal care items are not eligible for exchange for hygiene reasons.
- If the requested replacement is unavailable, we may offer an alternative product of equal value or issue a refund at our discretion.
- Shipping costs for exchanges, where applicable, may be borne by the customer unless the issue is due to our error.
Intellectual Property
All content on our Website, including but not limited to:
- Text, graphics, logos, images, and photographs
- Product designs and descriptions
- Website design, layout, and code
- Trademarks, service marks, and trade names
is the property of Aavanyae or its content suppliers and is protected by applicable intellectual property laws.
You may not:
- Reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
- Use our trademarks, logos, or branding for any purpose without our express written permission.
- Copy, scrape, or harvest any content from our Website.
Prohibited Conduct
By using our Website, you agree not to:
- Violate any applicable laws, regulations, or these Terms.
- Infringe upon the rights of others, including intellectual property rights.
- Post or transmit any harmful, threatening, defamatory, obscene, or otherwise objectionable content.
- Attempt to gain unauthorized access to our Website, servers, or databases.
- Interfere with or disrupt the operation of our Website.
- Use automated systems (bots, spiders, scrapers) to access our Website.
- Engage in fraudulent activities, including fraudulent purchases or chargebacks.
- Impersonate any person or entity or misrepresent your affiliation.
Limitation of Liability
To the fullest extent permitted by law:
- Aavanyae shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Website or Products.
- Our total liability for any claim arising from your use of our Website or Products shall not exceed the amount you paid for the Product(s) in question.
- We are not liable for any loss, damage, or delay caused by events beyond our reasonable control.
Disclaimer of Warranties
Our Website and Products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
- Implied warranties of merchantability and fitness for a particular purpose.
- Warranties regarding the accuracy, reliability, or completeness of any content.
- Warranties that our Website will be uninterrupted, error-free, or free of viruses.
Indemnification
You agree to indemnify, defend, and hold harmless Aavanyae, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to:
- Your violation of these Terms.
- Your use of our Website or Products.
- Your violation of any third-party rights.
- Any fraudulent or unlawful activity conducted by you.
Governing Law and Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in [City/State], India.
- We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.
Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our Website. Your continued use of our Website after any changes constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
Termination
We reserve the right to terminate or suspend your access to our Website and services, without notice, for any reason, including but not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Conduct that harms or may harm other users or our business
Upon termination, your right to use our Website and services will cease immediately.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aavanyae regarding your use of our Website and services, superseding any prior agreements.
Contact Us
If you have questions, concerns, or requests regarding these Terms and Conditions, please contact us:
Email: digitalananth04@gmail.com
Phone: 9994131199
By using Aavanyae's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.