1. About the Platform
Hindustan Factory (www.hindustanfactory.in) is a social commerce reseller platform that connects resellers directly with suppliers of ethnic wear and Indian fashion products.
Please read these Terms & Conditions carefully. By using the platform, you agree to be bound by all terms set out below.
Operator: Hafco Etail Pvt Ltd, Mumbai, Maharashtra, India | Contact: info@hafcoetail.com
2. Eligibility
To use the platform, you must meet the following requirements:
• Age: You must be 18 years of age or older
• Nationality: You must be a resident of India
• Phone: You must have a valid Indian mobile number
• Intent: You must use the platform for genuine reselling purposes — fake or fraudulent orders are not permitted
Accounts belonging to individuals under 18 years of age will be terminated immediately upon discovery.
3. Account Registration
• Registration is completed through phone OTP verification
• Only one account may be registered per phone number
• You may not transfer or share your account with any other person
• You are responsible for maintaining the security of your account — do not share your OTP with anyone
• Providing false or misleading information may result in account termination
4. Membership Plans and Fees
The following membership plan is available:
• Pro Plan — Offer ₹199 (regular price ₹999, one-time): Access to the full product catalog, your own shop page, priority support, and commission on delivered orders
Important: Membership fees are non-refundable. Once payment is completed, no refund will be issued.
Membership terms and pricing may change in the future — existing members will receive prior notice of any material changes.
5. Wallet System
Hindustan Factory uses a prepaid wallet system for reseller bookings and order fulfilment:
• Wallet top-ups are made via manual bank transfer or UPI to the company account shown in your dashboard
• After payment, you must submit proof of transfer; admin approval is required before funds are credited to your wallet
• Wallet balance may only be used within the platform — it cannot be withdrawn as cash at a point of sale
• Wallet balance already applied to a booking is non-refundable
• Unused wallet balance may be withdrawn via a payout request (minimum ₹100), subject to admin approval
• We may freeze wallet balances in cases of suspected fraud or manipulation
6. Product Booking Rules
• Products are booked from the catalog — booking cost is deducted from your wallet balance
• Free Period: Each booking includes 3 free days
• Rent: After 3 days, a rent charge of ₹0.30 per unit per day applies
• After releasing a booking, the product becomes available to book again after 24 hours
• Booking rent charges are non-refundable
• Booking limits may apply based on stock availability
7. Shop Checkout and Order Fulfilment
• End customers place orders through your reseller shop link
• The supplier ships directly to the customer's delivery address
• COD Orders: Cash on Delivery — payment is collected at the time of delivery
• Prepaid Orders: Online payment at checkout — processed immediately upon successful payment
• Typical delivery time is 5–7 business days (may vary by location)
• Resellers can track order status from their dashboard
• For delivery issues, the reseller should coordinate with the supplier and platform support
8. Commission Rules
• Commission = Price charged to the customer − Reseller price
• Commission is credited only when an admin marks the order as Delivered
• Commission is not credited while an order is in Processing or Shipped status
• If an order is returned after delivery, the credited commission may be reversed from your wallet
• The commission amount is fixed at the time of booking and does not change thereafter
• Resellers may set a custom selling price above the reseller price to increase their commission
9. Payout Terms
• Payout requests may be submitted when your wallet balance is at least ₹100
• Payouts are processed manually via UPI — admin approval is required
• Processing time: up to 7 business days from approval
• Only one pending payout request is permitted at a time
• Your UPI ID must be correct — we are not responsible for transfers sent to incorrect details
• Applicable tax deductions (such as TDS) may apply — you are responsible for filing your tax returns
10. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account suspension or termination:
• Fake Orders — Placing fraudulent orders to earn commission
• Manipulation — Exploiting the system, abusing refunds, or chargeback fraud
• Spam — Sending unsolicited messages or unauthorised promotional content
• Multiple Accounts — Creating more than one account with the same phone number
• Illegal Products — Selling copyright-infringing, counterfeit, or otherwise illegal items
• Impersonation — Impersonating Hindustan Factory, Hafco Etail Pvt Ltd, or any other party
11. Account Termination
We may terminate any account without prior notice if:
• These terms are violated
• Fraudulent activity is detected
• The platform is abused or misused
• We are required to do so by law or a regulatory authority
Upon termination, any unused wallet balance will be returned within 7 business days, except in cases involving fraud.
12. Limitation of Liability
Hindustan Factory and Hafco Etail Pvt Ltd are not liable for:
• Delivery delays or shipping issues (responsibility of the supplier or courier partner)
• Product quality disputes (to be resolved with the supplier)
• Losses arising from internet or network connectivity issues
• Third-party payment gateway failures
• Non-payment by customers (including COD non-acceptance)
Our maximum liability in any case shall not exceed ₹10,000 or your membership fee paid in the preceding 3 months, whichever is lower.
13. Intellectual Property
• The Hindustan Factory platform name, logo, and design are our intellectual property
• You may use the platform solely for authorised reselling activities
• Product images and descriptions may only be used for your Hindustan Factory shop
• You may not copy, modify, or redistribute any part of the platform without written consent
14. Governing Law and Dispute Resolution
• These terms are governed by the laws of India
• Jurisdiction: Mumbai, Maharashtra, India
• Disputes should first be raised amicably by email at info@hafcoetail.com
• If a dispute cannot be resolved amicably, it shall be subject to the courts of Mumbai, Maharashtra
• For consumer disputes, you may also approach the appropriate Consumer Forum
15. Changes to These Terms
• We may update these terms at any time
• Material changes will be communicated at least 15 days in advance via SMS or WhatsApp
• Updated terms take effect upon publication on the platform
• Continued use of the platform constitutes acceptance of the revised terms
• If you do not agree with updated terms, you may request account deletion